Member Solutions Manager

Join Our Team and Make a Difference!

At Dort Financial Credit Union, we strive to execute our mission of enriching people's lives: members, employees, and communities. Our vision is to be a leader in our industry by providing quality financial services, developing an empowered and diverse team, and making our communities a better place to live. We do this by abiding by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement.

Comprehensive Benefits:
Medical, dental, and vision insurance;
Life/AD&D and Disability Insurance; HSA/FSA plans

Additional Benefits:
Tuition reimbursement;
Legal Shield;
Pet Benefits;
Employee Assistance Program; free Telemedicine; competitive 401(k) match with Safe Harbor; referral bonuses; and paid time off, including holidays.

As a vital member of our team, you will be responsible organizing, planning, and managing the credit union's Member Solution's Collection programs, while being responsible for portfolio performance. Your role will also involve:

• Leading the Member Solutions Department by coaching, training, cross-training and supervising team members in various aspects of collections.
• Responsible for Bankruptcy Administration, Reserve Analysis, Credit Bureau Disputes, Deposit and Loan Fraud, Foreclosures, Force-placed Insurance, ODP, and Repo Assets.
• Act as liaison between Credit Union Team Members, various Loan Review Committees, Members and other credit union department leaders.
• Oversees third party vendor management for the collections arena, collection system configuration and deploying internal credit risk controls whole allocating appropriate resources for each.
• Assists the VP of Member Solutions & Servicing with planning and strategic initiatives.
• Negotiates with debtor and creditor counsel on Reaffirmation Agreements, Chapter 13 Bankruptcy Plans, Foreclosure Avoidance, Loss Mitigation Options, among other items.

Education:

Bachelor's degree is required. Proficient knowledge in bankruptcy law, foreclosure law, contract law, and collection law required.

Experience:

Minimum 7 years of experience in collections. Minimum 5 years of management experience.

Other requirements:
Must be bondable.

Ready to Join Us? If you are enthusiastic about making a meaningful impact and growing your career with a supportive and dynamic team, apply now and start your journey with Dort Financial Credit Union today!

* Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.