Member Solutions Manager

At Dort Financial Credit Union, we strive to execute our mission of enriching people’s lives: members, employees, and communities. Our vision is to be a leader in our industry by providing quality financial services, developing an empowered and diverse team, and making our communities a better place to live. We do this by abiding by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement.

• Comprehensive Benefits: Medical, dental, and vision insurance;
  Life/AD&D and Disability Insurance; HSA/FSA plans
• Additional Benefits: Tuition reimbursement;
  Legal Shield;
  Pet Benefits;
  Employee Assistance Program; free Telemedicine; competitive 401(k) match with Safe Harbor; referral bonuses; and paid time off, including holidays.

As a vital member of our team, you will be responsible for organizing, planning, and managing the credit union’s Member Solution’s Collection programs, while overseeing portfolio performance. Your role will also involve:

• Leading the Member Solutions Department by coaching, training, cross‑training and supervising team members in various aspects of collections.
• Responsible for Bankruptcy Administration, Reserve Analysis, Credit Bureau Disputes, Deposit and Loan Fraud, Foreclosures, Force‑placed Insurance, ODP, and Repo Assets.
• Acting as a liaison between Credit Union Team Members, various Loan Review Committees, Members and other credit union department leaders.
• Overseeing third‑party vendor management for the collections arena, collection system configuration and deploying internal credit risk controls while allocating appropriate resources for each.
• Assisting the VP of Member Solutions & Servicing with planning and strategic initiatives.
• Negotiating with debtor and creditor counsel on Reaffirmation Agreements, Chapter 13 Bankruptcy Plans, Foreclosure Avoidance, Loss Mitigation Options, among other items.

• Bachelor’s degree is required
  .
• Proficient knowledge in bankruptcy law, foreclosure law, contract law, and collection law required
  .

• Minimum 7 years of experience in collections.
• Minimum 5 years of management experience.

• Must be bondable.

If you are enthusiastic about making a meaningful impact and growing your career with a supportive and dynamic team, apply now and start your journey with Dort Financial Credit Union today!

* Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*