Servicing Manager Financial Services​/Banking

Servicing Manager

Pride Staff is seeking an experienced, growth-oriented Servicing Manager on behalf of a leading regional financial institution in Mid-Michigan.

In this key leadership role, you will oversee all post-funding loan servicing operations for both consumer and residential real estate portfolios. You will lead, mentor, and empower a high-performing servicing team while driving operational efficiency, ensuring regulatory compliance (including HMDA), and maintaining an exceptional end-to-end member experience. The ideal candidate combines strong technical expertise in real estate and collateralized consumer loan servicing with a passion for team development and continuous process improvement.

Key Responsibilities

• Loan Servicing Leadership:
  Oversee comprehensive consumer and residential real estate loan servicing operations, including payment processing, post-funding tasks, and escrow administration (taxes and insurance).
• Lien Perfection & Collateral Management:
  Ensure accurate, compliant, and timely handling of collateralized consumer loan titles (Auto, Boat, RV, HELOCs, and Fixed Second Mortgages) and lien releases in accordance with state regulations.
• Regulatory Compliance & Reporting:
  Direct Home Mortgage Disclosure Act (HMDA) compliance and reporting; oversee annual escrow analyses, private mortgage insurance (PMI) removals, subordinations, and loan modifications.
• Team Development & Mentorship:
  Manage workload distribution, workflow prioritization, and team performance. Lead cross-training and professional development initiatives to foster department growth and succession planning.
• System Optimization & Vendor Relations:
  Evaluate and optimize loan servicing software and core operating systems; manage third-party vendor relationships and billings to maintain high service standards and cost efficiencies.
• Budgeting & Escalations:
  Prepare and manage the annual departmental operating budget. Resolve complex or escalated loan servicing inquiries to deliver positive resolutions.

Qualifications & Requirements

• Education:
  
  Bachelor's degree required.
• Experience:
  
  Minimum 5 years of direct experience across all facets of real estate loan servicing. 3 to 5 years of proven management or supervisory experience required. Direct experience with consumer loan lien perfection (Auto, HELOC, etc.) strongly preferred.
• Compliance & Technical Knowledge:
  Working knowledge of HMDA compliance, secondary market guidelines, PMI requirements, and federal/state mortgage regulations.
• Key Attributes:
  Excellent written and verbal communication skills, strong analytical and conflict-resolution abilities, and a collaborative, team-oriented leadership style.
• Special Requirements:
  Must be 100% bondable.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location:

Hybrid remote in Grand Blanc, MI 48439

Compensation / Pay Rate (Up to): $102.00 - $116.00