Credit Solution Representative

Position:Credit Solution Representative I

Location: Grand Blanc, MI

Job :466

# of Openings:1

ELGA Credit Union Credit Solution Representative I

Department:
Credit Solutions Department

Reports To:

Collection Manager

Classification:

Non-Exempt

Supervises Direct: 0

Supervises Indirect: 0

To preserve the credit union's assets by working delinquent accounts, collecting delinquent loan payments and assisting other collectors with their individual collection queues.

• 50% - Contacts early delinquent accounts (under 30 days), utilizing all points of contact and takes appropriate action to bring member loans current.
• 30% - Monitors Credit Solutions support room and offers support to call center and front-line staff. Takes payments and process Fresh Start loans when needed.
• 10% - Analyzes financial situation of delinquent borrowers and works with members to come up with solutions to bring past-due accounts current.
• 5% - Works with management to identify early-stage delinquency concerns and focuses on those individual accounts to prevent long-term delinquency issues.
• 5% - Informs management of trends in loan underwriting and account opening which may be contributing to delinquency and charged-off loans.

• 1. To take full responsibility for your own success with no excuses.
• 2. To set and achieve daily goals to maximize your collection efforts and to maintain accurate and complete records of all activity in collection software program.
• 3. To maximize the collection and/or recovery of credit union assets from delinquent accounts by learning all that you can about each member under your care and building a relationship with them that makes them want to pay us back.
• 4. To ensure that all collection activity is within the law and follows credit union policy. Utilize every legal avenue to convince the member to pay us on a consistent basis to avoid long term delinquency and/or charge-off.
• 5. To keep management informed of operational issues affecting the credit union's collection activities by actively participating in discussions of ideas to minimize delinquency, repossessions and charge-offs.
• 6. To provide informed, friendly, professional, personal service to all members and associates by making eye contact and using their name, smiling while listening, responding as though they are the only one in your world at that time, and working with members to find the correct solutions to the problem causing them to become past due.
• 7. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building.

Experience:Two years to five years of similar or related experience preferred (Contact Center and or Collections included), but not required.

Education:A high school education or GED.

Interpersonal

Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other

Skills:

Must have good communication skills. 10-key calculator, typewriter, and keyboard skills. Microsoft Word and Excel proficient.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.