IT Core Manager; Symitar​/Jack Henry

Overview

ELGA Credit Union’s core values are the fundamental principles that guide our actions, shape our culture, and define our behavior. These are the key factors that drive our culture and make ELGA Credit Union a great place to work.

People-Focused:
We prioritize people by fostering a culture of empathy, respect, and courage. We transform challenges into opportunities by thinking boldly and driving change.

Fun:
We spark creativity and connection by having fun in our professional environment.

Our

Purpose:

To build our community through positive impact—providing financial solutions that empower individuals, engaging with our neighbors, and actively being involved in the communities we serve.

Do you want to make a real impact in your community? Does driving financial progress excite you? Are you looking for a diverse, supportive, and talented team to work with? If so, it might be time to take the next step in your career with ELGA Credit Union.

Location: HQ Grand Blanc, MI

Job : 358

# of Openings: 1

Department: Technology Solutions

Reports To: CIO

Classification: Exempt

Supervises Direct: 9

Supervises Indirect: 0

The TS Core Manager is responsible for overseeing the administration, performance, and strategic optimization of the credit union's core processing system and complimentary systems and applications. This role ensures the reliability, security, and efficiency of the core system. This position is responsible for supporting one of the most critical components of the implemented technology at ELGA which supports member services, operations, lending, payments, and digital banking channels.

The TS Core Manager leads the system support team, manages vendor relationships, oversees enhancements and integrations, and ensures all core-related processes align with regulatory, security, and operational requirements. This position plays a key role in supporting the credit union's growth, digital transformation, and exceptional member experience.

• Leadership & Team Management (20%): Lead, coach, and develop core system administrators, analysts and programmers. Assign priorities, monitor workload, and ensure timely completion of tasks and projects. Foster a collaborative, service-focused culture within the TS team and across all business units.
• Core System Administration & Operations (20%): Manage the daily operation, maintenance, and performance of the credit union’s core processing and associated processing systems. Oversee configuration, updates, releases, and patching in collaboration with vendors and internal teams. Ensure system uptime, availability, and accuracy to support critical credit union functions. Maintain documentation for system configurations, processes, and procedures.
• Vendor & Third-Party Management (15%): Serve as primary liaison with the core processing vendor and related third-party providers. Evaluate vendor performance, escalate issues, and ensure adherence to service-level agreements (SLAs). Coordinate new integrations, system enhancements, and troubleshooting efforts.
• Project Management & System Enhancements (15%): Lead core and associated system upgrades, conversions, testing, and implementation of new modules. Manage cross-departmental projects involving the core system, ensuring clear communication and effective execution. Identify opportunities for automation, process improvement, and increased operational efficiency.
• Data Integrity, Reporting & Analytics (15%): Ensure the accuracy and integrity of member, account, and transaction data. Oversee system-level reporting, data extracts, and interfaces supporting finance, compliance, lending, and operations. Collaborate with all teams to support data governance and reporting needs.
• Compliance, Security & Risk Management (10%): Ensure core system operations comply with regulatory requirements (NCUA, etc.) and internal policies. Manage user roles, permissions, and audit controls within the core system. Maintain documentation for audits, exams, risk assessments, and business continuity programs. Participate in disaster recovery planning and testing related to the core platform.
• Performs other job related duties as assigned.

• 1. Team Leadership & Development:
  • Team Productivity:
    Ensures the core support team meets or exceeds requestors expectations.
  • Training & Development:
    Provides at least 12 documented hours of training or development per team member annually.
  • Employee Engagement:
    Maintains monthly one-on-ones and addresses team members questions and concerns.
  • Staff Retention:
    Retains critical system staff or provides documented development/succession planning for key roles.
• 2. Core System Reliability & Performance:
  • System Uptime:
    Maintains 99.9% availability of the core processing system, excluding planned maintenance.
  • Incident Resolution:
    Resolves core-related incidents within agreed upon time frames.
  • Change Management Compliance:
    Ensures 100% adherence to change control procedures, with no…