Guest Services Associate

Al Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 63 dealerships, 91 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler
- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee) remarkable experiences for our customers. We are driven by our passion to simply be the best at what we do.

Combining the strength of our heritage with a culture that promotes value for the individual, creative thinking, and the freedom to grow as professionals, we work to create remarkable experiences for our customers. We are driven by our passion to simply be the best at what we do.

Bring your talent to the Al Serra Auto Plaza! Our opportunities for personal and professional growth and development are outstanding.

As a Guest Services Associate, you will handle inbound/outbound scripted calls/emails and appointment setting for Sales or Service customers.

• Ensure that all incoming sales inquires are answered promptly, professionally, and according to script
• Outbound calls to follow up with customers who have visited the dealership
• Respond to customer emails & chats
• Confirm appointments and reschedule missed appointments
• Customer Satisfaction calls to make sure customers are happy with the service they received
• Log customer information and purify database

• 1+ years of call center experience and/or BDC experience preferred
• Must be able and willing to work full-time, including rotating shifts and alternating Saturdays
• Microsoft Office and/or Google Drive skills preferred
• Personal Values – integrity, drive, team player
• Personal Characteristics – results oriented, competitive, optimistic
• Effective communication – over the phone and via email/chat/text
• Ability to learn and follow Guest Services scripts/process
• Ability to learn and utilize Guest Service stools/software
• Strong organizational and time management skills

• Health:
  Comprehensive Medical Plan, Dental Plan, & Vision Plan
• 401K and Roth IRA - with both matching and retirement contributions by Al Serra Auto Plaza
• Vacation time, generally ranging from one week up to three weeks per year based on time of employment
• Life Insurance
• Disability - both Short Term and Long Term
• Employee discounts on New and Used vehicles