Business Process Analyst​/Subject Matter Expert - Sales​/Rental

The Business Process Analyst / Subject Matter Expert collaborates with cross‑functional teams, stakeholders, and vendors to document and communicate business process models, standard operating procedures, project requirements and test cases. Their goal is to optimize efficiency, reduce costs, enhance productivity, and improve overall performance. The Business Process Analyst / Subject Matter Expert is responsible for facilitating cross functional discussions, documenting processes and procedures, and enabling best practices to ensure efficient and effective project execution and business operations.

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry‑leading equipment provider with a 70‑year presence in the marketplace!

Candidates must be located at, and work from, one of our company locations in ND, SD, NE, or MT. Position is not eligible to be fully remote.

• Facilitate cross functional discussions to obtain shared understanding of business process and standard operating procedures.
• Create standardized documentation that can be used as a resource for training as well as a basis for business requirements and test cases for future projects and enhancements.
• Establish a regular review and audit process to ensure documentation is kept up to date and accessible to teams when needed.
• Participate as a dedicated project resource to support the Butler teams as needed.
• Proactively manage, respond, and resolve unforeseen challenges in a timely manner.
• Manage changes to project scope, schedule, and costs.
• Assess the impact of changes and communicate effectively with stakeholders.
• Answer technical or process questions in order to ensure our customers receive timely excellent customer service.
• Maintain working knowledge to support customers by attending training and staying current with operations processes and procedures.
• Work with the various teams to create or contribute to training and change management materials.
• Performs other duties as assigned.

• BS Degree in Business Administration, Marketing, Computer Science, or other Business‑related degree; or equivalent experience and training required
• A minimum of 3-5 years of experience, training/or education required
• Sales experience preferred
• Experience with Microsoft 365 tools
• Excellent verbal and written communication skills
• Strong organizational and decision‑making skills
• Able to handle multiple tasks
• Detail‑oriented.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self‑motivated, forward‑thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short‑Term Disability Coverage – 60% of base pay/salary
• Long‑Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• Smart Dollar – employer paid financial planning program
• Legal Shield/d products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/ Vet/Disability