Member Services Coordinator

Salary/Position Classification

• $45,000+ Annual, Dependent on Experience, Exempt
• 40 hours per week
• This position will work onsite at UND Grand Forks, ND Campus

This position has direct responsibilities for coordinating the day-to-day operations related to the welcome desk, outpost rentals, and the overall member experience within the Wellness Center activity areas. Other responsibilities include, but are not limited to: delivering excellent customer service, ensuring appropriate staffing levels and scheduling during operating hours, management of the membership program (sales, recruitment, retention), point-of-sale transactions/registrations, and supervision (hire, train, develop, and review) of assigned part-time student employees.

This position also serves as a part of the Wellness & Health Promotion Leadership team and other assigned committees and teams.

• Coordinate and manage Wellness Center Member & Guest Services operations.
  • Coordinate member and guest operations, including oversight of member access control, equipment check out, locker rental, program registration/scheduling, and point-of-sale transactions.
  • Coordinate facility management of activity areas, including up-keep of amenities, set-up of gym equipment, and enforcement of member policies to ensure a safe and cooperative community of respect.
  • Ensure all areas are staffed appropriately during all hours of operation, providing direct coverage as needed.
  • Administer space reservation/rental requests including scheduling, operational staff, and equipment needs.
  • Ensure facility is opened on-time and secured at the conclusion of daily operating hours.
  • Administer excellent communication to create a professional and customer-centric environment.
  • Supervise Welcome Desk business activities, including daily deposit dispensation, cash handling, credit card processing, payroll deduction, and other transactions using detailed processes and regular communication.
  • Create, manage, and analyze reports for participant access, usage, and other related metrics, as needed.
• Management of membership program.
  • Manage Wellness Center membership program including membership processing, member recruitment, member orientation, and member retention initiatives.
  • Serve as the primary contact and respondent for member relations, concerns, and feedback.
  • Ensure proper implementation of required membership processes including and not limited to waiver management, member/guest verification, and policies.
  • Ensure membership enrollment information is audited for correct entry into the software operating system.
  • Administer member account clean‑up when necessary (merge accounts, update notes)
  • Implement processes and maintain all records related to all membership payment processing (payroll deduction, auto draft, other), including payroll deduct contracts, correspondence with payroll office, subsidiary ledger of Accounts Receivable.
  • Oversee the Fitness Reimbursement (Health Club Credit) program.
  • Coordinate membership access agreements with special groups (unique academic and summer programs).
  • Coordinate and provide tours, member outreach, and other recruitment activities.
• Coordinate and manage Outpost outdoor equipment rental operation.
  • Implement processes and procedures for point-of-sale rentals and equipment tracking/return.
  • Plan and coordinate repair/maintenance of equipment, as needed.
  • Ensure equipment functions properly, is safe, and of high-quality.
  • Follow‑up on unreturned or damaged equipment to ensure replacement or appropriate repair.
  • Rotate equipment types based on seasonality (summer/fall/winter).
  • Purchase equipment as needed within financial plan.
  • Ensure items are correctly priced and catalogued within the software program.
  • Manage inventory or all equipment as outlined by campus policy, including appropriate removal/surplus.
• Staff Supervision
  • Hire, train, schedule and evaluate all assigned student staff positions.
  • Develop and update training manuals to ensure that employees are knowledgeable of the Wellness Center and area-specific policies and procedures before scheduling them to work.
  • Meet with staff monthly or as needed to ensure excellent communication and training.
  • As needed, evaluate staff in respective areas using Job Performance Appraisals and Behavior Logs.
  • Establish and maintain an up-to-date, continuous training and education plan for all assigned student staff.
  • Process payroll and leave requests for all assigned staff in a timely and efficient manner.
  • Assist with…