Customer Care Representative

Description

As a part of the Business Support Services Team, the Customer Care Representative’s primary responsibility is to provide effective customer service for all external and internal Coca‑Cola Bottling Company High Country customers by utilizing excellent, in‑depth knowledge of Company products and programs, as well as team members within the Business Support Services Department. The Customer Care Representative will dispatch service and sales calls, page drivers as well as answer a multi‑line telephone and route calls as appropriate.

The Customer Care Representative will perform other administrative tasks as assigned.

• Pleasantly answer multi‑line phone and refer telephone calls to ensure accurate and timely communications. Communicate messages via paging, redirecting to voice mail, or email, as appropriate.
• Log, process and dispatch sales and service calls.
• Open and close lobby and general office windows based on established daily schedule.
• Courteously greet customers and visitors, determine their needs, contact appropriate company personnel, and direct the customer/visitor to the appropriate person, office or area.
• Process and scan daily checks.
• Process Equipment Service tickets, add and remove equipment and transfer equipment on customer accounts.
• Process walk‑in sales.
• Open, sort and distribute mail; sort and distribute fax communications.
• Prepare outgoing mail as needed using USPS, Fed Ex, or internal truck mail.
• Balance the cash box for invoices created in the front office.
• Process Purchase orders and dunnages for Operations.
• Dispatch orders for warehouses company‑wide.
• Order office supplies, business cards, and ink for Sales Centers.
• Order and distribute uniforms.
• Prepare all donations according to donation procedure.
• Tell sell for Armada coffee business.
• Backup for vault teller.
• Perform administrative tasks for other departments.
• Communicate with co‑workers, management and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Conform with all safety rules and use all appropriate safety equipment.
• Work with all levels of company employees as a team striving to achieve common goals.

• Ability to answer multi‑line telephone.
• Ability to use personal computer to perform paging, order entry, word processing, and spreadsheets.
• Ability to multi‑task.
• Adaptability – Ability to adapt to change in the workplace.
• Communication – Ability to effectively, clearly and concisely communicate verbally and in writing.
• Enthusiasm – Ability to bring energy to the day to day as well as long‑term tasks and plans.
• Reliability – Demonstrate regular attendance and availability to staff and management.
• Safety & Security – Promote and personally observe safety and security procedures and use equipment and materials properly.
• Organization – Must be detail oriented and able to multitask.
• Confidentiality – Must maintain the highest level of confidentiality.
• Honesty, Integrity, Trust & Respect – Must be seen as truthful and credible and exhibit respectful behavior in all actions representing the company.

• High School Diploma or GED
• At least one year experience in a customer service position or combination of education and experience providing the required skill and knowledge for successful performance.

• New Hire Orientation
• Company’s Inter‑Active Safety Training
• Annual Diversity and Harassment Training

• Work in an office environment; sustained posture in a seated position for prolonged periods of time; may utilize a computer terminal for prolonged periods of time.
• Work involves walking, talking and hearing, using hands to handle, feel or operate objects. Vision abilities required by this job include close vision and the ability to focus when using computer terminal.

None

• The noise level in the work environment can be moderately noisy due to warehouse equipment in operation.
• Working hours vary between 6 am to 7 pm depending upon schedules and the season, Monday through Friday with a one‑hour lunch break, and 40 hours per week. Additional hours may be required occasionally.

This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job‑related duties other than those contained in this document and may be required to have specific job‑related knowledge and skills.

Coca‑Cola Bottling Company High country is an Equal Opportunity/Affirmative Action Employer, requires pre‑employment drug testing for all applicable positions and adheres to an Alcohol and Drug‑Free Workplace.