Agriculture Customer Service Representative - Grand Forks, ND

Role Overview

The Customer Service Representative (CSR) plays a key role in delivering a positive customer experience by supporting sales and operations through accurate order processing, inventory coordination, and efficient internal workflows. This position serves as a vital link between customers, the sales team, and operations, helping ensure responsive communication and smooth day‑to‑day execution.

• Enter and process sales orders, shipping documents, and invoices using the JD Edwards (JDE) ERP system, meeting timelines under the Timely Transaction Processing (TTP) policy
• Respond to customer inquiries and support the sales team with order accuracy, pricing, and documentation
• Document product use recommendations and forecasts; generate standard and custom reports for internal and external use
• Collaborate with Sales and Operations to manage inventory levels, place product orders, and conduct cycle counts and annual inventory reconciliation
• Submit and code bills and invoices for payment; support Accounts Payable documentation

• High school diploma or equivalent
• Proficiency with Microsoft Windows, Excel, Outlook, and ERP systems (JD Edwards experience preferred; training provided)
• Strong math skills, including the ability to accurately apply fractions, percentages, and ratios

• Base compensation ranges from $18.37–$24.52 per hour; wages may vary based on skills and experience.
• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plan participation, including an employer contribution of up to 7% into your 401(k). Follow this link for more information regarding Wilbur‑Ellis employee benefits: (Use the "Apply for this Job" box below)..

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy‑in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur‑Ellis is a company you can be proud to call your employer.

Wilbur‑Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia‑Pacific.

Wilbur‑Ellis is for and about people.

Wilbur‑Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur‑Ellis invests in the industry's best workforce.

Wilbur‑Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people‑first work environment.

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