Loan Process and Quality Control Manager

Loan Process and Quality Control Manager

Join to apply for the Loan Process and Quality Control Manager role at Bank of North Dakota.

Hiring Range: $81,587 - $101,977 annually

Location: This position may be located in Bank of North Dakota’s Bismarck office location or may be worked remotely provided the candidate is a ND resident and resides within the state of North Dakota.

Bank of North Dakota (BND) is seeking a Loan Process & Quality Control Manager to play a key role in supporting the Bank’s mission of promoting agriculture, commerce, and industry across the state. Working alongside North Dakota’s financial institutions, BND helps fuel economic development and serves as the central depository for state funds—making a real impact in communities statewide.

At BND, your work matters and your contributions are rewarded. We are proud to offer a Recruiting and Retention Incentive Plan in addition to a comprehensive benefits package that includes fully paid family health insurance, generous paid leave, flexible work‑life balance options, retirement plans, an infant‑at‑work program, tuition reimbursement, and more.

Be part of something bigger—join the bank that helps North Dakota thrive.

As the Loan Process & Quality Control Manager, you will ensure the accuracy, efficiency, and regulatory compliance of loan operations across origination, servicing, documentation, and funding. You will use your expertise in loan systems, quality monitoring, and data analysis to support strong workflows and a sound control environment, while partnering with leaders and cross‑functional teams to reduce risk and improve processes.

In this role, you will oversee the loan quality control program, review loan files for accuracy and compliance, monitor exceptions and audit findings, and help identify trends or systemic issues. You will recommend and implement practical improvements that strengthen consistency, reduce errors, and support audit readiness.

You will also play an important role in improving operational efficiency by evaluating workflows across lending and operations, collaborating with teams on process enhancements, and supporting system improvements and automation efforts. Using data and reporting, you will track performance, identify opportunities for improvement, and help ensure the integrity of loan data across systems.

As a leader, you will coach and develop a team of quality control professionals, set clear expectations, and promote a culture of accountability, continuous improvement, and service excellence.

To be successful in this position you will be skilled in root‑cause analysis, workflow mapping, and corrective action planning, with the ability to use reporting and data visualization to translate metrics into meaningful insights. You will approach problem‑solving through data analysis, collaboration, and structured implementation, and you will be comfortable presenting audit results or process improvement outcomes to senior and executive leadership.

To be considered for this position you will have a bachelor’s degree in business administration, finance, accounting, or a related field, along with a minimum of seven years of experience in lending operations, quality control, or compliance within a financial institution. You will bring at least three years of leadership experience overseeing loan processes or quality control functions. Demonstrated experience with process analysis, audit management, and regulatory compliance, and strong familiarity with loan systems and data reporting tools are essential.

You will also have a proven record of implementing process improvements and control frameworks in a lending or financial operations environment.

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that supports you, your health, and your family.

Considering a new position on Team ND? Use our Total Rewards Calculator to estimate your potential earnings.

Please attach a resume to your electronic application. All application material must be received by 11:59 PM Central Standard Time on the…