Engineer II, Ground System Operator

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed.

Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves.

We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

If you are a science and space enthusiast who is excited about working on cutting-edge technology and with a talented team of professionals, then you will be excited about the Ground System Operator II opening with Iridium for a Space Development Agency (SDA) project. As a Ground System Operator II, you will participate in monitoring and controlling ground systems at one of the SDA Operations Centers.

You will work 12-hour shifts with a team in a 24/7, multi-satellite operations environment. You will thrive in this role if you have a desire to learn and execute new technical skills and are highly motivated and passionate about engineering and space systems.

• Perform real-time monitoring of the ground system in support of the SDA mission
• Analyze operational data and execute first level troubleshooting to resolve issues
• Support data-driven investigations and troubleshooting of software and system logs
• Monitor spacecraft fleet-level health and status
• Work collaboratively with the team to detect and recover from issues within the Iridium ground system applications, and for a global network of remote teleport antennas and Wide Area Network (WAN)
• Assist in validating fixes and confirming system stability following recovery actions
• Support real-time anomaly investigation and resolution and follow established Fault Escalation policies and procedures
• Participate in deeper technical analysis of anomalies and contribute operational insight to factory teams
• Support process improvement initiatives by properly documenting all events through an anomaly and issue reporting process
• Create accurate, timely, and descriptive event logging for all ground system outages or system events
• Participate in testing and evaluating new software releases, patches, and configuration changes prior to operational rollout
• Execute operational test cases and provide structured feedback to developers and system engineers
• Assist with rollout activities for new tools, capabilities, or ground system applications, including integration checks and post-deployment monitoring
• Help develop and refine updated procedures, troubleshooting documentation, and operational…