Store Director

Job Location:

Administration - #100 - 32nd Ave S
- Grand Forks, ND 58201

Position Type:
Full Time

Education Level: 4 Year Degree

Job Shift: Day

The Store Director at Hugo's Family Marketplace is responsible for overseeing all aspects of store operations, ensuring outstanding customer service, driving sales, and maintaining a safe and efficient working environment. This role requires strategic leadership, effective team management, and the ability to develop and implement recruiting and training strategies to meet staffing needs. The Store Director will also be accountable for managing store budgets, product displays, and ensuring compliance with food safety practices.

• Deliver exceptional customer service and ensure service is quick and efficient.
• Oversee the day-to-day operations of the store to drive sales and profitability.
• Develop and execute effective merchandising strategies for product displays.
• Assess and fulfill staffing needs, including recruiting and training store associates.
• Manage store budgets and financial planning to optimize sales and margins.
• Ensure a safe working environment and adherence to food safety practices throughout the store.
• Lead and direct store associates, utilizing extensive experience and judgment to plan and accomplish goals.
• Utilize MS Office programs and technology to enhance store operations and customer experience.
• Develop and implement customer experience strategies to enhance satisfaction and loyalty.
• Monitor inventory levels and implement loss prevention measures.
• Analyze data to inform decision-making and problem-solving.
• Communicate effectively and make strategic decisions to optimize store performance.

Full Time
- Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount.

• Required
  
  Education:
  
  Requires a bachelor’s degree or equivalent and/or 5 years minimum management experience in retail or related area.
• Required Experience:
  
  Must have extensive experience and judgment to plan and accomplish goals and excel at leading and directing store associates.
• Must be proficient in MS Office programs and comfortable working with technology (computers, smartphones, apps, online shopping, etc.).

• Leadership and strategic planning
• Team development and performance management
• Sales, margin, financial and labor planning
• Operational excellence
• Customer experience strategy
• Inventory and loss prevention
• Data analysis
• Problem-solving
• Strong communication and decision-making

• Ability to stand and walk for extended periods
• Move throughout large store areas
• Lift and handle merchandise when needed (25–50 lbs)
• Bend, reach, and climb ladders
• Use POS and office equipment
• Work flexible hours in a fast-paced retail environment