Child Support Assistant

Job Description

This position provides superior customer service in support of department operations by providing direct engagement with visitors at the front-desk reception; and provides administrative clerical support.

County

Full Time, Non-Exempt

$20.46/hr. – $22.48/hr.

Child Support

Monday – Friday, 8:00am – 4:30pm

• Paid Time Off (PTO) – available for use after 30 days of employment
• 10 observed paid holidays
• Health, Dental, Vision Insurance
• Health Savings Account (HSA) – with employer contributions – HRA
• Life insurance, Long-term disability, Short-term disability and Flex spending
• Participation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

• Provides customer service to internal and external customers; greets, receives, and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests or complaints to appropriate staff.
• Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail and email; retrieves, delivers, and sends faxes. Assists workers with filing and scanning.
• Explains agency role and procedures to clients. Verifies and updates general client information.
• Composes routine correspondence; proofreads and edits documents; enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
• Maintains electronic and paper filing and record systems to provide easy access to records and information; provides retention of records as required.
• Enters data into the KIDS system and Teletask system. Process returned mail and attempt to locate addresses for participants.
• Prepares Child Support information packets.
• Coordinates with Child Support Specialists in mailing correspondence to parties.
• Receives, processes, and coordinates incoming court papers, including scanning and correctly coding documents.
• Prints payment records for court hearings.
• Serves as backup for the Financial Specialist for receipting of child support related payments.
• Prepares, mails, and follows up on work search forms for caseworkers.
• Sends and processes employment verification letters for caseworkers.
• Provides backup assistance to other department personnel as needed.
• Other duties as assigned.

• High School diploma/equivalent with one (1) year clerical related work experience inclusive of direct customer service. Equivalent combination of education and experience which provides necessary knowledge, skills, and abilities may be considered.

• Must successfully pass criminal background check.

• Work experience in a legal office setting.
• Wisconsin Notary eligible.

• Knowledge and ability to enter and/or retrieve data in the State of Wisconsin Kids Information Data System (KIDS), and other systems, such as, but not limited to, CARES/CWW, DOT, CCAP, DIHLR, Vital Records, CLEAR, and various state department policy and procedures.
• Knowledge, skill, and ability to understand and use legal terminology, legal format, and processes.
• Knowledge of standard and legal office practices, procedures, and clerical techniques.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence;
  Federal, State, and local regulations.
• Skill in organizational and time management to…