Customer Program Specialist

Customer Program Specialist

Reports To:

Customer Service Manager

Location:

Grand Island, NE(on‑site)

Standard Iron has been a leader in contract manufacturing for over 90 years, delivering quality products and innovative solutions to customers across a variety of industries. We are committed to our Core Values of Commitment To Our People, To Our Customers & To Action.

Standard Iron is seeking aCustomer Program Specialist to serve as the primary point of contact for our customers–owning everything from order entry and delivery schedules to pricing inquiries and issue resolution.

You willwork shoulder-to-shoulder with manufacturing, planning, engineering,procurement, and sales to make sure customer commitments are met, and you'll be on the shop floor regularly to see the work firsthand. If you like solving real problems in a fast-moving manufacturing environment and being the person customers trust to get answers, this role is built for you.

• Respond to customer inquiries on work-in-progress, orders, pricing, and delivery
• Build and maintain strong, professional customer relationships
• Act as the customer's advocate inside the organization

• Manage customer purchase orders
• Verify quantities and delivery requirements are on track to ship as needed
• Communicate any delays or issues to customers prior to ship date

• Communicate order and schedule changes to planning and production teams
• Follow up on shortages, back orders, and material availability with purchasing team
• Coordinate expedited orders when needed

• Investigate customer complaints and shipment discrepancies
• Coordinate corrective actions with internal stakeholders
• Document and communicate resolutions clearly and promptly

• Maintain accurate customer records in Syteline (ERP)
• Prepare reports and customer correspondence
• Ensure compliance with company procedures

• 5+ years of customerprogramexperience in a manufacturing environment
• High School Diploma or GED
• Ability and willingness to work on the shop floor
• Strong Excel skills and working proficiency across Microsoft Office
• Strong verbal and written communication skills
• Proven ability to de-escalate and resolve customer issues under deadline pressure

• Experience with Sytelineor a comparable ERP
• Associate or Bachelor's degree in Business, Supply Chain, or a related field
• Working knowledge of manufacturing processes, supply chain and logistics concepts, and OEM products and applications

• Manage multiple competing priorities without dropping any of them
• Analyze and resolve customer issues effectively rather than just routing them
• Interpret customer requirements and technical specifications
• Build positive working relationships across every department in the building
• Maintain confidentiality of customer and company information
• Perform well under deadline pressure and adapt as customer demands shift

• Move independently throughout a large manufacturing plant and shop floor, including navigating around equipment, work cells, staged material, and uneven or obstructed surfaces
• Remain in a standing or walking position for extended periods while on the production floor
• Remain in a stationary position at a desk and operate a computer, keyboard, and telephone for extended periods

• Communicate clearly and exchange accurate information in person, by phone, and in writing, including in a high-noise production environment
• Visually inspect parts, materials, documentation, and computer screens, including distinguishing detail on drawings and specifications

• Occasionally move or lift objects weighing up to 20 pounds
• Regularly operate a computer and other standard office equipment

• Work is performed in both a climate-controlled office setting and an active manufacturing environment
• The production floor may involve exposure to moderate-to-loud noise, vibration, dust, welding fumes, temperature variation, and moving mechanical equipment
• Personal protective equipment (PPE)–including but not limited to safety glasses, hearing protection, and safety-toe footwear–is required when on the shop floor, and adherence to all plant safety protocols is mandatory

• ERP:
  
  Infor Syteline
• CRM:
  
  Hub Spot
• Microsoft Office Suite (strongExcelskillsrequired)
• Customer portals