Resort Club Host

Greet guests and encourage club membership by emphasizing benefits. Help create exciting environment for guest's entertainment by promoting events and company programs.

• Provide exceptional customer service to all internal and external customers.
• Greet guests immediately upon approaching club desk.
• Create customer club account in Casino Data management system (KCMS).
• Ensure database integrity with accurate data input, correct information when necessary.
• Provide company policy, program and promotion rules to guests.
• Sell company products (food outlets, gift shop, entertainment, etc.) to guests.
• Participate in giveaways and drawings by distributing entries, encouraging guests to participate and/or performing drawing or announcements.
• Monitor casino floor for card usage, encourage card usage with benefits.
• Read and understand all marketing programs and promotions to accurately explain to external and internal guests.
• Maintain confidentiality of all data including but not limited to customer and company records.
• Follows proper department uniform, appearance and grooming standards.
• Attends all company required training.
• Complies with Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.
• Meets company attendance requirements.
• May be required to work days, nights, weekends and holidays.

• Must be able to obtain and maintain a Nebraska Racing and Gaming Commission License.

Varies

$16.50 per hour which includes premium pay + profit sharing

Grand Island Casino Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.