Hotel Front Desk Representative

The Guest Service Agent is responsible for the guest registration and check-out process and communication of hotel services and promotions.

• Accurately complete the reservation, check-in, and check-out process in an efficient manner.
• Handle all guest concerns in a timely and effective manner while maintaining a positive and helpful attitude.
• Assist the call center in taking, modifying, and canceling guest reservations and noting any special requests.
• Accurately administer hotel guest payment processes.
• Notify housekeeping and/or maintenance in a timely manner of any reported problems with rooms or grounds.
• Assist with securing guest luggage in the appropriate designated location.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

• Must hold a valid gaming license in accordance with Nebraska Racing and Gaming Commission.
• Must complete all company-required training within designated time frames.

Varies, Part Time

$16.50 which includes premium pay + profit sharing

Grand Island Casino Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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