Hotel Night Auditor

Overview

The Night Auditor is responsible for welcoming and handling all guest transactions in a quick, accurate and pleasant manner while ensuring compliance with brand standards and company policies. This position is also responsible for completing the nightly hotel audit.

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with Pay Activ (access to earned but not yet paid wages)
• And much more!

• Maintains a clean, professional appearance in accordance with brand standards as well as company policy.
• Receives direction, priorities, and assignments from leadership and independently carries them out accurately, timely, and in alignment with established expectations.
• Collects the proper payment including any cash deposits; balances all invoices, cash and check transactions upon end of shift.
• Ensures all exterior doors are locked and secured for the duration of the shift for customer and employee safety.
• Makes reservations via phone or walk-in.
• Answers phones in a friendly manner.
• Maintains a clean, stocked, and organized work area at all times.
• Brews and serves coffee, maintains the coffee area ensuring cleanliness and it is fully stocked when needed.
• Strips linens and towels from the rooms upon guest check out as needed.
• Performs all laundry functions including sorting, washing, drying and folding as needed.
• Ensures the lobby and laundry area is clean and in working order.
• Thoroughly cleans and maintains employee restroom and lobby restrooms.
• Sets up and verifies all wake-up calls.
• Balances all invoices, cash and check transactions upon end of shift.
• Tracks sweet shop purchases throughout the shift and secures cash revenue in the safe at the end of the shift.
• Executes all night auditor procedures.
• Starts breakfast tasks no later than 5am which includes turning on waffle irons, ovens, setting out certain breakfast items, and starting some breakfast foods.
• Attends all scheduled department meetings.
• Completes all shift duties by the end of each shift.
• Practices all company safety procedures to ensure a safe environment for employees and customers.
• Performs light shoveling and salting of sidewalks and entryways during winter season.
• Completes all required brand standard training and ensures adherence to established brand expectations.
• Completes all company training and adheres to all company policies, procedures, and guidelines, ensuring compliance and consistency in daily work practices.
• Provides friendly and competent customer service with a smile.
• Reports for work in a timely manner when scheduled with regular and consistent attendance.

• Assists in other duties, as assigned.

• This job has no supervisory responsibilities.

• Motel/hotel, retail or guest service experience preferred.

• Must be able to work well with others and independently.
• Must have reliable transportation and phone.
• Must have basic computer skills.
• Must be available to work holidays, weekends, or any time needed.
• Must be able to communicate in English.
  
  - IF APPLICABLE
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

The physical demands described here are representative of those that must be met by the Night Auditor to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
• Physical attendance at the primary work location is required.