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Casino IT Helpdesk Supervisor: Lead & Optimize
Job in
Grand Island, Hall County, Nebraska, 68803, USA
Listed on 2026-07-14
Listing for:
Grand Island Casino Resort
Full Time
position Listed on 2026-07-14
Job specializations:
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IT/Tech
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Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
Grand Island Casino Resort is seeking a Technology Helpdesk Supervisor to lead a 3-7 person IT team and oversee daily helpdesk operations at our casino resort locations. You will manage ticketing workflows, mentor staff, and coordinate escalations to ensure timely issue resolution and high service quality.
The role partners with the Helpdesk Manager on IT initiatives, budgeting, and vendor collaboration, while maintaining strong customer relations and ethical standards across departments.
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