Veterans Benefit Specialist

Job Description

This position is responsible to provide information, assistance, and support to Veterans, dependents, or survivors regarding benefit availability and eligibility. Work involves counseling on various local, State, and Federal Veteran’s-specific benefits and other support services to Veterans.

Final date to receive applications:

Job Type: County

This position is responsible to provide information, assistance, and support to Veterans, dependents, or survivors regarding benefit availability and eligibility. Work involves counseling on various local, State, and Federal Veteran’s-specific benefits and other support services to Veterans.

Status:
Full Time, Non-Exempt

Starting Wage Range: $26.32/hr. – $28.97/hr.

Department/Shift: Veterans Services

Position Open Until Filled

• Paid Time Off (PTO) – available for use after 30 days of employment
• 10 observed paid holidays
• Health, Dental, Vision Insurance
• Health Savings Account (HSA) – with employer contributions – HRA
• Life insurance, Long-term disability, Short-term disability and Flex spending
• Participation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

• Interprets benefit eligibility requirements for available Veterans’ benefits.
• Educates Veterans; performs research and background checks to determine benefit eligibility.
• Interviews, counsels, and provides information for returning service members, recently separated Veterans, and all other eras of Veterans regarding their eligibility for benefits and other supportive services; retrieves service-related documents.
• Interviews, assesses, and counsels regarding loan programs; secures, prepares and coordinates documentation to fulfill federal and state requirements for loan programs.
• Initiates VA claims and benefits application process on behalf of Veterans ensuring deadlines are met and supporting documentation and verifications are provided.
• Researches and gathers supporting evidence for various claims on behalf of claimants as requested.
• Provides representation for clients regarding benefit reductions, denials and appeals. Advocates for clients for a successful outcome for claim.
• Interviews Veterans’ family members to determine eligibility for death/burial benefits/services; assists in applications for widow(er) pension, life insurance, and death and/or burial benefits.
• Identifies concerns, problems, and system level issues of Veterans and disabled Veterans; presents information to appropriate service entities.
• Provides public education and/or training on issues affecting the rights, benefits, or entitlements of Veterans and Veterans with disabilities.
• Complies with federal and state reporting requirements, maintains detailed records and generates reports.
• Participates in outreach efforts to promote Veteran benefits including placement of informational materials for the media, organizations, and Veterans. Assists in preparation community information.
• Assists in the preparation of state grant applications for development of the department’s annual budget.
• Educates staff on benefit programs available, necessary procedures and eligibility criteria. Trains and reviews related staff work.
• Arranges for transportation to the VA Medical Center for Veterans.
• Provides first line customer service to internal and external customers; greets, receives and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff.
• Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail; retrieves, delivers, and sends faxes.
• Composes routine correspondence; proofreads and edits documents; enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
• Maintains electronic and paper filing and record systems to provide easy access to records and information; provides retention of records as required.
• Other duties as assigned.

• Ability to develop and disseminate…