Customer Service Rep​/Dispatch- Grand Junction, CO

Customer Service Rep/Dispatch

Grand Junction, CO

United Companies, a CRH Company, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

Position Overview

This is a skilled position requiring the individual to effectively schedule and dispatch equipment mobilization and orders from customers. This position requires speaking with customers on the phone, making good customer relations skills essential and requires a basic knowledge of the construction industry.

Wage Range: $20-$23 per hour, dependent upon experience.

Key Responsibilities

• Enter data into various database programs including Excel.
• Answer telephone.
• Hauler payment processor
• Stay up to date with restrictions and escort requirements.
• Any other duties as specified per supervisor

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education/Experience

High School diploma or general education degree (GED) preferred. Knowledge of the construction industry preferred. 1-2 years related field experience is preferred.

Work Requirements

Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Must be 18 years in age or older. Must pass pre-employment drug screen and criminal background check. Report to the office dressed appropriately and ready to begin work at the designated start time. Strict adherence to safety requirements and procedures as outlined in the Employee Handbook. Willingness to work independently within a team environment and assist the team with other duties as required.

Knowledge/Skill Requirements

Proficient in Microsoft Office, Excel, Word and Outlook. Ability to operate office equipment, including but not limited to: computers, copiers, 10-key adding machine, printers, fax machines and scanners. Ability to get along well with a diverse staff of employees. Ability to thrive in a fast-paced and ever-changing environment. Ability to fluently speak and write the English language. Ability to work independently without constant supervision.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, percent, land to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions. To perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software.

Key Competencies

Customer Service
- Manages difficult or emotional customer situations;
Responds promptly to needs. Teamwork
- Contributes to building a positive team spirit. Judgment
- Exhibits sound and accurate judgment. Planning/Organizing
- Uses time efficiently. Professionalism
- Approaches others in a tactful manner;
Reacts well under pressure;
Accepts responsibility for own actions. Safety and Security
- Observes safety and security procedures;
Determines appropriate action beyond guidelines;
Reports potentially unsafe conditions;
Uses equipment and materials properly. Adaptability
- Adapts to changes in the work environment;
Changes approach or method to best fit the situation;
Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality
- Is consistently at work and on time. Dependability
- Follows instructions, responds to management direction;
Commits to long hours of work when necessary to reach goals. Initiative
- Asks for and offers help when needed; able to consistently work independently. Innovation
- Generates suggestions…