Service Writer
Listed on 2026-08-09
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Customer Service/HelpDesk
Office Administrator/ Coordinator, Clerical, Customer Service Rep
Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:- Paid Time Off (PTO) Plan
- Up to 96 hours
of PTO in your first year + 8 company paid holidays - Medical, dental, and vision insurance
Life and AD&DD Insurance Life and AD&DD Insurance - Retirement Plans
- Life and AD&DD Insurance Retirement Plans
- 401K and Roth 401K
, eligible employees can receive a company contribution up to 7% - Tuition Reimbursement
- Employee Assistance Program (EAP)
- CEFCU
- Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more. - Additional Benefits include:
Supplemental life Insurance, Critical Illness + Accidental Insurance, and discounted employee phone plans.
The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs in a manner that reflects the company's vision of working as “One Professional Team” while also managing all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s).
Pay Rate: $26.08-$32.00 per hour.
Pay rate is dependent upon education & experience.
Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:- Paid Time Off (PTO) Plan
- Up to 96 hours
of PTO in your first year + 8 company paid holidays - Medical, dental, and vision insurance
Life and AD&DD Insurance Life and AD&DD Insurance - Retirement Plans
- Life and AD&DD Insurance Retirement Plans
- 401K and Roth 401K
, eligible employees can receive a company contribution up to 7% - Tuition Reimbursement
- Employee Assistance Program (EAP)
- CEFCU
- Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more. - Additional Benefits include:
Supplemental life Insurance, Critical Illness + Accidental Insurance, and discounted employee phone plans.
The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs in a manner that reflects the company's vision of working as “One Professional Team” while also managing all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s).
Pay Rate: $26.08-$32.00 per hour.
Pay rate is dependent upon education & experience.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Greets customers and gathers detailed information about equipment issues and service needs
- Creates, updates and manages work orders with accurate descriptions and labor estimates
- Collaborates with Shop Leads to create service estimates for customers and obtains approvals prior to beginning work
- Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas
- Communicates repair timelines, costs, and updates to customers
- Coordinates with shop leads to ensure efficient workflow and proper job prioritization
- Sources and orders parts when needed, working closely with vendors and internal parts department
- Reviews completed work orders for accuracy, including labor, parts and billing details
- Processes invoices and handles customer payments when required
- Maintains service records and ensures documentation is complete and organized
- Schedules service appointments and assists in managing shop workload
- Addresses customer concerns and resolves issues in a professional manner
- Other duties as assigned by manager
- Directs Service Clerk in clerical functions where applicable
- Provides input into the annual Performance Reviews
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