Banking Specialist I or II

banking specialist i salary range: $32,300 – $43,700 department: gj deposit operations status: full-time, non-exempt

this position is responsible for providing quality customer service in processing customer transactions. Quality customer service includes accurate, efficient, courteous, and friendly transaction processing, cash handling, and greeting and engaging with customers. Adequate product knowledge is necessary to refer sales leads and to problem solve on an ongoing basis. The career progression is to move to a banking specialist ii when efficient in all necessary skills as determined by supervisor.

• provide quality customer service and greet customers promptly and courteously at all times.
• primarily responsible for answering telephone calls with exceptional telephone etiquette.
• process teller transactions accurately and efficiently.
• meet the required standards established for cash handling and cash disbursement.
• accurately meet policy requirements for teller drawer balancing.
• maintain a calm demeanor during periods of high volume.
• set up, maintain cleanliness of, and stock the coffee bar and make/serve coffee to customers and bank visitors.
• serve as the 1st floor kitchen monitor.
• maintain and organize 1st floor storage/supply room.
• responsible for branch supply orders for each department, inputting orders and delivering to proper departments upon arrival.
• guide existing and prospective customers on live tours of our timberline bank headquarters.
• determine the customers’ needs, offer solutions to meet those needs and problem solve on an ongoing basis.
• assist customers with queries concerning bank services.
• follow established audit, security, and compliance guidelines.
• represents timberline bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility, and adaptability in meeting bank and customer needs.
• interact with other teams to collaborate and solve problems.
• engage professionally in person, via email, and on the phone to assist with every customer’s need or issue.
• work independently and in a team environment to maximize productivity in the most efficient manner.
• actively seek opportunities to contribute to teams outside immediate area of responsibility.
• adhere to timberline bank’s core values.
• ability to meet goals for rocks as assigned by deposit operations leader.
• required to attend and actively participate in all deposit operations, risk management, and other trainings.
• duties may be expanded on as experience and professional goals are achieved.

• high school diploma or ged.
• exceptional customer service skills.
• knowledge of banking services and products to offer solutions to meet our customers’ needs.
• maintain a current knowledge of all regulations, including bsa, along with demonstrating a knowledge and understanding of the bank’s policies and procedures.
• ability to use various office equipment and become proficient in computer software programs including excel, word, power point and publisher.
• ability to stand for an extended period of time, move to various locations promptly, and lift coin boxes (approx. 50 lbs.).
• excellent verbal and written communication skills.
• proven people, prioritization, and organizational skills.
• team player with a strong, team-focused attitude.

this position is responsible for providing quality customer service in processing customer transactions. Quality customer service includes accurate, efficient, courteous, and friendly transaction processing and cash handling. Adequate product knowledge is necessary to refer sales leads and to problem solve on an ongoing basis.

must be proficient and able to perform all essential duties and responsibilities of the banking specialist i. In addition, this position will:

• provide quality customer service promptly and courteously at all times.
• primarily responsible for answering telephone calls with exceptional telephone etiquette.
• proce…