Dental Call Center Representative

Job Details

Job Location:

Grand Junction Main - Grand Junction, CO 81504

Salary Range: $16.77 - $20.49 Hourly

Dental Call Center Representative

Full-Time | Grand Junction, CO

• Answer inbound calls and assist patients with scheduling dental appointments
• Respond to patient questions and direct calls to the appropriate team members
• Document patient information and communications accurately
• Provide friendly, professional customer service on every call
• Manage multiple tasks while maintaining accuracy and efficiency
• Support the dental team with additional administrative duties as needed

What We're Looking For

• High school diploma
• At least one year of customer service experience
• Excellent verbal, written, and computer skills
• Strong phone etiquette and active listening skills
• Ability to multitask in a fast-paced environment
• A positive, patient-focused attitude and strong teamwork skills

• Experience in a medical or dental office
• Three or more years of inbound call center experience
• Knowledge of medical or dental terminology
• Bilingual in English and Spanish

At Prime Health+, every phone call is an opportunity to make someone's day a little easier. As part of our mission-driven dental team, you'll help patients access the care they need while providing compassionate service from the very first interaction.

You'll work alongside dedicated professionals who believe in teamwork, kindness, and making quality healthcare accessible to everyone.

Candidates must be current on—or willing to obtain—required immunizations and screenings, including Tdap, MMR, Varicella, Hepatitis B, annual flu vaccine, and TB screening.

If you enjoy helping people and thrive in a fast-paced, customer-focused environment, we'd love to hear from you.