Business Banking Loan Relationship Manager

job title: business banking loan relationship manager

department: commercial lending

reports to: branch president

status: non-exempt

salary: $41,600 - $60,000

at timberline bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a "better, faster, easier.

-always." experience is the timberline team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes timberline bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the timberline personal touch, the level of customer support is unparalleled.

We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. To us, it is personal.

at timberline bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business.

the business banking loan relationship manager is responsible for providing leadership and guidance to the business banking loan relationship specialist, as well as providing general support for the business bankers and the loan and deposit customers they serve, and for building strong rapport and relationships with these clients. This person is responsible for providing superior internal and external customer service. Must demonstrate self-governance, courtesy, and respect toward external customers as well as internal coworkers.

Superior customer service includes highly accurate, efficient, courteous, and friendly interaction and transaction processing. Adequate commercial loan product knowledge and ability to problem solve on an ongoing basis is required.

• cater to unique, very specific needs of grand junction's customers, going above and beyond to provide them with exceptional customer service at all times and exceed our customers’ high expectations.
• efficiently process customers’ requests in a timely and accurate manner with a high level of professionalism.
• work under the direction of the grand junction business bankers to complete a variety of tasks as assigned:
  • review business organizational and financial documents such as trust agreements and/or complex loan documents.
  • work cooperatively with the tway team to ensure effectiveness and efficiency throughout the loan process.
  • review loan documentation for accuracy and manage technical exceptions.
  • understand and anticipate the needs of grand junction customers to offer solutions and develop relationships.
  • determining the workflow, move loans through the pipeline, sometimes with limited supervision depending upon the loan type. Assist with maintaining/managing loan pipeline.
• provide support for interactions between grand junction customers, the business bankers, and tway team to build relationships:
  • follow up with grand junction loan customers to obtain insurance and other documentation and ensure all documentation is up to date.
  • gather appropriate documentation and prepare and/or assist with loan approval presentations.
• follow established audit, security, and compliance guidelines.
• attends and participates in meetings and trainings as required.
• represents timberline bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
• work independently and in a team environment to maximize productivity in a most efficient manner.
• engage professionally in person, via…