Deposit Operations Officer

Job Title: Deposit Operations Officer

Department: Deposit Operations

Status: Non-Exempt

Salary: $46,750 – $70,000 ($22.48 - $33.65 per hour)

This is a non-exempt, full-time position that requires excellent customer service skills and an ability to work well with a team. The Deposit Operations Officer will have leadership over the teller line. These duties include scheduling, ordering cash, performance reviews, hiring and training tellers, and overrides. This person will motivate employees, nurture skills, develop talent and inspire the Deposit Operations team to achieve the Bank’s strategic goals.

• Must be proficient and able to perform all essential duties and responsibilities of the Assistant Deposit Operations Leader. In addition, this position will:
• Provide quality customer service promptly and courteously at all times.
• Accurately meet policy requirements for teller drawer balancing.
• Supervise, coach, motivate and train front line staff in compliance with Bank policies.
• Provide exceptional leadership including scheduling, ordering cash, performance reviews, hiring and training tellers, overrides, approving large cash items and negotiable instruments.
• Responsible for assigning duty requirements to each member of the team and providing further training and support
• Oversees teller activities in compliance with Bank policies.
• Prepare outgoing cash shipment(s) and verify incoming shipments, input branch orders and shipments, and foreign currency orders.
• Primary approver for GJ Deposit Operations timecards and PTO requests.
• Must be on-call to receive phone calls for Deposit Operations questions that arise during Saturday shifts.
• Supervisory courses and continued education as assigned.
• Ensure department has adequate coverage to ensure efficient functioning at all times by preparing and maintaining the work/lunch schedule and rotation as well as the Officer rotation schedule for Saturdays.
• Assist Banking Specialists and/or Assistant Operations Leaders in locating cash discrepancies; help with daily balancing, provide overrides, review and sign off on large items, branch capture corrections and manage unusual transactions for Deposit Operations team.
• Process teller transactions accurately and efficiently and meet the required standards established for cash handling and cash disbursement.
• Review and decision branch NSF and Stop Payment reports daily.
• Monitor and review Stop Payments.
• Monitor weekly ATM usage and maintenance.
• Monitor weekly cash recycler usage and maintenance.
• Locate, utilize, create, and update Internal Controls as needed.
• Deposit Operations Leader must ensure all tellers, vault, and cash recyclers have been balanced prior to leaving for the day.
• Assist in problem resolution for tellers and customers and resolve difficult situations with tact and diplomacy.
• Under the direction of the VP, Consumer Lending and Retail Banking, motivate and encourage the team to meet their business development goals.
• Under the direction of the VP, Consumer Lending and Retail Banking, assist with Global Deposit Operations duties including:
  • ATM/EFT Reconciliation
  • Minor Account monitoring and maintenance
• Branch monitoring activities, such as review of daily reports, to ensure duties and responsibilities assigned to team members are carried out in compliance with regulations and bank policies.
• Ability to perform duties independently with limited direct supervision.
• Perform or oversee Branch monitoring audits, including surprise cash audits, according to the scheduled time frames.
• Actively participate in customer solution activities, including, but not limited to:
  • Research customer information requests, inquiries and concerns and elevate as appropriate to ensure the matter is adequately resolved.
  • Participate in wire transfer activities of the branch.
  • Funds transfers (line of credit advances and/or account/account transfers as needed).
• Work in tandem with Banking Specialist III and/or Assistant Deposit Operations Leader to ensure employees are adequately trained and cross-trained to effectively perform job duties:
  • Teller training may include counting currency, running transactions, customer…