Loan Servicer​/Loan Assistant

About The Role

We are looking for a Loan Servicer/Assistance, to become part of our TEAM in our growing Lending department through our Core Values:
Honesty and Integrity, Service to the Customer, Teamwork, Respect for the Individual, and Giving to the Communities We Serve.

This position is responsible for assisting our Lending Staff in duties pertaining to boarding, collateral tracking, imaging, and creating permanent files for all new loans and change in terms. It is also responsible for assisting the Consumer Lending Staff in duties pertaining to documentation review, disbursement review, boarding, collateral tracking, lien perfection, imaging, and creating permanent files for all new loan and change in terms.

It provides backroom support for all lending functions, provides general customer service functions, and completing of loan service internal work processes. Provide assistance to lenders and loan support staff by having a mastery level of regulations, bank policy, procedures, loan documentation, and Silverlake usage. Act as a complete general resource for loan operations.

The salary range for this position is $21.00 to $22.50 per hour. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Bank Happy. Work Happy. Right Here.

• Responsible for boarding loans onto the core system
  • Boards new loans and change in terms according to procedures with accuracy.
  • Balance loan transaction and disburse funds according to loan documentation.
  • Verify that all invoices related to the loan have been sent for payment.
  • Make corrections needed timely.
• Responsible for Collateral Tracking
  • Sets up Collateral Tracking for all new loans and changes in terms.
  • Sets up Collateral Tracking according to covenants listed on loan documentation.
  • Reviews Collateral Exception Report at least weekly to help the Consumer Lending Team update and clear items.
  • Updates data on Collateral Tracking according to procedure when items are received. (i.e., lien perfection, cancellations, weekly notes, etc.)
  • Follow up with lender for any outstanding exception items and make notes regarding the estimated amount of time to clear exception.
• Responsible for Lien Perfection
  • Complete lien perfection for loans as soon as loan closing is complete. This may include vehicles, UCC, Real Estate, etc.
  • Order Tax Service on all consumer real estate loans.
  • Complete FHLB second review on all consumer real estate loans.
  • Reach out to title companies or local county when issues arise with lien perfection.
• Responsible for accuracy and timelines of all Images scanned to the Synergy System.
  • Proficient in the utilization of Loan Doc Manager with nCino.
  • Promptly log and prepare to scan all new loans or change in terms documents upon receipt at the Loan Operations Center.
  • Complete the review and validation of all new loan documentation or change in terms documentation.
  • Update collateral tracking on Xperience to show up on collateral exception report.
  • Review all images for proper sizing, orientation, resolution, and overall quality while adhering to ECM verification guidelines.
  • Convert digital files to format acceptable to the Synergy System.
  • Meets minimum scanning productivity and quality expectations.
  • Check loose imaging folder regularly and upload documents to file.
  • Keep imaging logs and interoffice mail longs current.
  • Check adverse action log regularly to complete ECM verification of imaged files.
• Responsible for the tracking of documentation from all loan originations.
  • Tracks all new loans and change in terms from booking date until the loan file and original documents arrive at Loan Operations Center for hard file.
  • Manage the Imaging Log to ensure documentation from all offices is received by Loan Operations Center.
  • Communicates with Lender & Loan Assistant if new loan or change in terms file is not received at loan operations center within the timeframe established by management.
• Responsible for Documentation Storage
  • Creates hard file for original critical documents to be retained in the Loan Operations Center files. These files are to remain in locked, fireproof cabinets with dual controls for entry.
  • Retain non-critical paper documents for six months after imaging, then have them properly destroyed.
• Responsible for providing effective support for all phases of loan processing activities and promotions.
  • Accept loan payments from customer and create a ticket using an accurate transaction code to post the entry to the appropriate loan.
  • Receive requests from borrowers to advance funds from lines of credit and accurately creates ticket entry.
  • Perform loan maintenance as required.
  • Receive and forward telephone calls. Answer routine questions and/or direct them to the appropriate personnel. Records and relays any messages taken.
  • Complete all loan processing duties in accordance with established policies, procedures, and regulations.
• Establishes and…