Bilingual Health Access Guide

Hilltop On Main

359 Main St.

Grand Junction, CO 81501, USA

Hilltop's mission is to create connection to build a community where everyone belongs. We value Relationship, Integrity, Courage, Inclusivity, Growth, and Fun.

Who We Are: At Hilltop Community Resources, we are more than a multi-faceted non-profit organization that serves our community. We’re a large and vibrant collection of creative and driven individuals that each play a unique and important part in what we do every day. Headquartered in beautiful Western Colorado, Hilltop is invested in the betterment of where we live, work and play.

For 75 years, Hilltop has provided resources and support for a wide range of people of all ages, stages and walks of life. Our approach is rooted in our values that we weave into everything we do. We care about people and prioritize a healthy and happy workplace culture.

The Part You’ll Play: Working at Hilltop is a fantastic opportunity with lots of chances for growth, connection and team building. Hilltop values the employee experience and promotes a culture of purpose and belonging for every employee. We believe work can be fulfilling and fun. This role is no exception. An overview of this position entails…This position is responsible for delivering education, outreach, and in-person assistance to community members accessing the health care exchange through Connect for Health Colorado.

This position is also responsible for processing Health First Colorado and Child Health Plan Plus (CHP+) applications and all related paperwork through Hilltop’s Eligibility Assistance Site (EAP). Utilize bilingual language skills to support clear and effective communication with staff, clients, and community members as needed. This role does not include formal translation or interpretation responsibilities.

1. Provide complete, fair, and impartial information about health care coverage options to consumers. Including explaining services and options for coverage through the Health Insurance exchange, Health First Colorado Programs and CHP+.

2. Meet with customers in person or virtually to review their household demographics, including household size and income to determine program eligibility.

3. Meet confidentiality and privacy standard set by Connect for Health Colorado and Health Care Policy and Financing (HCPF).

4. Maintain expertise in eligibility, enrollment and program specifications.

5. Assist customers to set up appropriate system accounts, and educate them to allow customers to self‑navigate websites in the future.

6. Provide education regarding different aspects of insurance, including health literacy education, rights and responsibilities and reporting of household changes and their effect in eligibility status.

7. Assist customers with appeals, grievances, and complaints and advocate as needed.

8. Make referrals to community partners as necessary to ensure client’s needs are met.

9. Follow up with clients after initial meeting to ensure completion of enrollment, answer questions about life event changes and other related questions regarding health insurance coverage.

10. Process medical assistance applications, redeterminations and case changes through the Colorado Benefits Management System (CBMS) received via fax, mail, or walk‑ins.

11. Explain eligibility requirements and rules regarding the more complex Health First Colorado including Medicare Savings Program and Buy‑in programs.

12. Track and record activities in multiple databases and tracking systems.

13. Actively participate in outreach, community enrollment events and special projects as needed. Including presentations to various community agencies and groups. Work with community partners to increase access to Health First Colorado services, including being the first point of contact regarding application status and eligibility questions.

This position requires some specific skills that we hope you can bring.

High School Diploma or equivalent.

Here’s your chance to shine! Hilltop recognizes the unique experiences, and skill sets every…