Field Technician II

Requirements

This is a part-time field technician role supporting multiple customer environments, including retailers, financial institutions, and restaurant locations. The technician will be dispatched to customer sites to provide general IT support, run break-fix and IMAC calls, and support a variety of technology devices.

We are seeking an experienced Laser Printer Technician with hands-on experience supporting Lexmark, HP, Fuji, large-format/plotter printers, and restaurant IT hardware, including break-fix support. Strong hardware repair skills and OEM service experience are required.

• Travel to customer sites to provide on-site IT support
• Perform break-fix and IMAC services
• Troubleshoot and repair hardware, including printers (laser, Fuji, large-format), laptops, servers, POS systems, restaurant IT hardware, and network devices
• Support multiple customers with varying levels of technical complexity
• Ensure all Service Level Agreements (SLAs) are met within the required 4–6 hour response window
• Accurately document work and time using Field Vision and Fieldglass

• Hands-on hardware repair and break-fix experience (printers, POS, restaurant IT hardware, PCs, etc.)Experience supporting Fuji printers and large-format/plotter printers strongly preferred
  
  Familiarity with ticketing systems Work Schedule
  • Part-time: 10–20 hours per week
  • Monday–Friday, 9:00 a.m.–6:00 p.m., as needed
  • Training may occur during standard business hours
  • Start each workday from home once ready to run calls
  • No overtime during training
  Experience
  • 2–5 years of field or IT support experience preferred
  • Willing to train the right candidate
  • Certifications / Education
  • A+ certification preferred but not required
  • Lexmark certifications and experience strongly preferred
  • Experience with Lexmark printer break-fix and installs is a strong plus
  • Fuji printer experience is a strong plus
  • HP, Dell, and Lenovo experience is desirable but not required

  Pay Rate - $21.00

  Please send resume to  OR  OR