Senior Legal Assistant & Client Lead

Location: Davis Law Group – Grand Junction, CO

Davis Law Group is a boutique firm serving high-level clients across Western Colorado. We are seeking a long-term professional to take ownership of both client experience and front-of-house operations.

This role goes beyond traditional intake or reception duties. The Senior Legal Assistant will manage the full client journey, support ongoing communication, protect attorney time, maintain organization across key systems, and help ensure the office operates in a calm, professional, and controlled manner.

This is a career-track position for an experienced, task-oriented professional who takes pride in execution, organization, communication, and operational ownership. We are selective in this hiring process and are looking for a candidate who intends to grow with the firm long-term.

You will serve as a central point of coordination between clients, attorneys, and firm systems.

You will directly influence:

• How clients experience the firm from first contact through ongoing engagement
• How efficiently attorneys are able to operate
• How organized and controlled our systems remain

This role has a direct impact on client satisfaction, firm efficiency, and overall office operations.

This role requires a high level of confidence, professionalism, and composure on the phone.

You will regularly manage multiple incoming calls, shifting priorities in real time while maintaining a calm and welcoming presence.

You must be able to:

• Handle a high volume of calls without becoming flustered
• Manage multiple conversations and priorities simultaneously
• Maintain a clear, warm, and controlled tone under pressure
• Guide conversations with confidence while keeping clients at ease

At times, you may be managing multiple calls, clients in the office, and internal requests simultaneously. Even during busy periods, clients should experience the interaction as calm, organized, and intentional.

• Serve as the primary point of contact from initial inquiry through ongoing support
• Manage intake, consultation scheduling, and follow-up communication
• Guide clients through next steps with clarity and confidence
• Ensure clients never feel lost, confused, or unattended

• Act as a gatekeeper to attorney time and availability
• Filter, prioritize, and route communication with intention
• Ensure attorneys are fully prepared with complete and organized information
• Eliminate unnecessary interruptions and inefficiencies

• Lead structured intake conversations and qualify prospective clients
• Coordinate calendars with precision to optimize time and workflow
• Maintain strong appointment show rates and organized scheduling systems
• Assist in maintaining smooth daily office operations

• Serve as a consistent and reliable point of contact throughout the client relationship
• Provide updates, reinforce next steps, and maintain communication consistency
• Help maintain a high-level client experience reflective of the firm’s standards

• Maintain organization across digital systems, including Dropbox and client files
• Ensure physical files and office systems remain consistently structured and maintained
• Support clarity, accessibility, and consistency across office systems and workflows
• Identify and improve operational inefficiencies where appropriate
• Utilize firm systems and tools to improve communication and workflow efficiency
• Leverage AI tools to support organization, communication, operational execution, and problem-solving
• Continuously learn and adapt to new technologies and systems introduced by the firm
• Operate comfortably in a technology-forward environment where AI is integrated into daily workflows

We are seeking a candidate who is AI fluent and comfortable utilizing modern AI tools as part of daily operations. This does not require technical or programming experience, but it does require curiosity, adaptability, strong technology skills, and the ability to…