Jr. IT Site​/PC Support Technician

Windows Desktop Support Technician

Amentum is seeking a Windows Desktop Support Technician to support an IT Management Services program for the Department of Energy. The overall program includes a 500+ workforce performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations. The End User Support Specialist will provide basic field windows support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks for unclassified telecommunications and information technology (IT) systems Office of Legacy Management.

• Image and setup of PC for users
• Install software for user PC's
• Setup of computer hardware in user office / move equipment and setup in office moves.
• Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met‐or‐exceeded.
• Troubleshoot the system problem & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework)
• If unable to repair on initial visit, validate the user's problem & provide information on a temporary work around, if necessary to allow the customer to continue to work, until the system is repaired.
• Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within target time limits.
• Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete.
• Make every attempt, when appropriate, to resolve service requests remotely.
• Track and assign inventory distributed to and received from users.
• Monitor and mitigate vulnerabilities on PC's (missing update patches)
• Process aged out equipment for excessing to Personal Property.
• Distribute PC to new users and demonstrate proper use.
• Partner with team members to communicate new solutions and assist other technicians when call volume is low.
• Contribute to the knowledgebase (KB) through research of articles, training courses attended, and on the job learning, etc.
• Other duties as assigned.

Education:

Bachelor's degree in computer science, information technology, business, or related field. Experience in lieu of education considered.

Experience:

No minimum experience required.

Licenses:
No licenses required

Certifications:

No professional certifications required.

• No clearance requirement but the contract and/or the site requires US Citizenship to be approved for access. (includes NACI / T1, MRPT, CAC):
  Must be able to obtain and maintain facility credentials/authorization.
  
  Note:
  
  US Citizenship is required for facility credentials/authorization at this work location.

• Drug Screen
• Physical Assessment (if applicable)
• Background Check (Criminal, Civil, Educational, Previous Employment, etc.)
• Driver Record Screen (for positions requiring on-the-job-driving)

• Windows use and troubleshooting skills.
• Network troubleshooting skills.
• Dell Laptop troubleshooting skills.
• Good communication skills.
• Ability to contribute to a team environment.
• Ability to follow established procedures.
• Ability to establish and document procedures.

Legacy Management Support (LMS) Organizational Core Values:
One Team, One Mission Successfully execute the LM mission safely through a disciplined culture of organizational excellence.

1. Safety – The foundation of everything we do.

2. Teamwork – Leading with trust, open communication, and collaboration.

3. Quality – Striving to exceed expectations.

4. Ownership – Each of us has the responsibility to contribute and be accountable.

Physical

Activities:

Light work:
Work involves moving objects by exerting up to 20 pounds of force occasionally, or up to 10 pounds of force frequently, or a negligible amount of force constantly. Physical demand requirements are in excess of those for sedentary work. Even though the weight lifted may be only a negligible amount, a job/occupation is rated for light work when it requires (1) a significant degree of walking or standing, (2)…