Shop Manager

As a Take 5 Oil Change Shop Manager, you’ll lead a team of dedicated technicians to deliver a fast, friendly, and reliable oil change experience. You’ll oversee all aspects of shop operations including staffing, training, customer service, inventory management, and financial performance while maintaining the highest Take 5 standards for safety, quality, and efficiency.

This role is ideal for a people-first leader who thrives in a hands‑on, fast‑paced environment and enjoys developing others. Whether you come from automotive, retail, or restaurant management, we’ll train you in the Take 5 way to run a high‑performing, customer‑centered operation.

• Career Growth:Follow our “Pit Tech to President” path. Over 90% of our District Managers started at the shop level.
• Culture:Join a family‑oriented team that values integrity, energy, and service excellence.
• Recognition:Participate in our annual Shop Manager Conference and company‑wide employee contests.
• Flexibility:Opportunities to transfer across Take 5 locations nationwide.
• Development:Learn new skills daily while building leadership and technical experience.
• Community Impact:Engage with customers and local communities every day.

• Oversee daily shop operations, including scheduling, inventory control, and workflow optimization.
• Monitor and manage shop performance metrics such as sales, labor costs, and customer satisfaction.
• Ensure all services including oil changes, tire rotations, coolant exchanges, and differential services are performed safely and efficiently.
• Conduct End of Period (EOP) and End of Year (EOY) inventory audits; manage product ordering and restocking.
• Submit payroll and create crew schedules in alignment with labor and budget goals.
• Ensure compliance with all safety, environmental, and operational regulations.

• Serve as the first line of defense for customer service and issue resolution.
• Greet customers, assess their needs, and ensure they receive a high‑quality, hassle‑free experience.
• Check in with customers before they leave the shop to confirm satisfaction.
• Train and hold the team accountable for maintaining exceptional customer service at every interaction.

• Recruit, interview, hire, onboard, and train new crew members through Take 5’s multi‑week training program.
• Conduct quarterly employee evaluations and ongoing performance coaching.
• Motivate and develop staff to meet operational goals and sales targets.
• Foster a positive, collaborative work culture that reflects the Take 5 values.

• Understand and analyze shop financial reports to drive performance and profitability.
• Implement sales and marketing strategies to increase revenue and retain customers.
• Promote additional products and services that meet customer needs.
• Manage budgets responsibly to achieve or exceed financial targets.

• Enforce strict adherence to safety procedures for employees and customers.
• Ensure all waste and materials are handled in accordance with environmental regulations.
• Maintain cleanliness and organization across all work areas and equipment.

• Experience:2–5 years in the automotive service, retail, or quick‑lube industry, with at least 1–2 years in a leadership role.
• Technical Knowledge:Familiarity with oil change processes, vehicle maintenance, and shop equipment.
• Leadership:Proven ability to train, motivate, and manage a team effectively.
• Customer Focus:Excellent interpersonal and communication skills; ability to resolve issues quickly and professionally.
• Organizational
  
  Skills:
  
  Strong time management, multitasking, and attention to detail.
• Technology:Basic computer literacy, including POS systems, MS Office, and inventory software.
• Problem‑Solving:Resourceful and adaptable in managing operational challenges.

• Must be able to lift up to 50 pounds
  and perform physical tasks for extended periods.
• Ability to maneuver in and out of a shallow 3-foot service pit
  safely under vehicles.
• Frequent standing, bending, twisting, and use of hands for…