Program Coordinator: Wheels

Volunteers of America

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran's efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor's efforts to become self-sufficient and reach their full potential.

Coordinates the daily operations of the Home Delivered Meals program, ensuring participants receive consistent, high-quality service. Leads intakes, reassessments, and referrals while maintaining accurate, confidential records in compliance with regulatory requirements. Serves as a primary point of contact for clients, providing program information, guiding eligibility, and connecting individuals to community resources. Oversee volunteer engagement from recruitment through recognition and collaborates closely with team members to deliver coordinated, responsive care.

Addresses client concerns and crisis situations with professionalism, communicates effectively across staff, and supports service continuity through occasional route coverage.

Ensures that the senior's voice is heard, and the senior's ideas play a prominent role in programming. Establishes trusting relations with coworkers, peers and program participants. Actively works cooperatively and collaborates with members of the team to serve program participants in a comprehensive, effective and caring way. Provides, updates, and maintains intake services, annual reassessments, and ongoing referral assistance. Answer incoming calls from clients regarding available services, program information, and assist with navigating eligibility and enrollment processes.

With the support of program assistant, maintains a caseload of 900 clients with accurate and confidential client records, documentation, and agency reports, in compliance with organizational policies and regulatory requirements. Responsible for coordinating services for future Medicaid clients, ensuring eligibility, compliance, and access to appropriate care and resources while serving as the primary point of contact for client support and case management.

Handle crisis situations professionally, take appropriate action and report critical incidents as required. Maintains and ensures confidentiality of all program participant information. Initiates queries on customer concerns and forwards to appropriate management. Occasionally fill in on client routes, if needed, to maintain service continuity and ensure client needs are met. Communicate effectively with team members to ensure accuracy, efficiency, and cohesion in all aspects of client support and engagement initiatives.

Utilize your ability to research and provide meaningful resources to the Clients, such as identifying relevant community resources, educational materials, or support services. Attends and participate in staff meetings, trainings, and seminars. Performs all other duties as assigned.

While performing the duties of this position the employee is regularly required to answer a high volume of telephone calls. Deliver meals to clients as needed and may need to lift up to 25 lbs. repeatedly during deliveries. Travel utilizing personal vehicle may be required. Extended periods of sitting at a desk may be required. The noise level is usually low to moderate.

Full Time 30 hours Monday – Friday 8:00am- 5:00 pm / Occasional Saturdays, Evenings & Holidays may be required on program needs.

PAY RANGE: $19.00-$21.50 per hour Benefit eligibility is based on job type/status Vacation Time Separate Sick Time Paid Holidays Floating Holidays Personal Days Volunteer/Wellness Day Tuition Assistance Pension Plan 403b Retirement Plan with Agency Match Health, Dental, Vision, Pet Insurance Life Insurance Accident Insurance Employee Assistance/Work-Life Balance Program Employee Discount Program Life Lock with Norton Public Service Loan Forgiveness Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED VISA SPONSORSHIP IS NOT OFFERED…