Warehouse Operations Specialist

Your Role in Our Mission

The Warehouse Operations Specialist supports efficient warehouse operations while creating a positive, safe, and engaging volunteer experience. This role is responsible for food distribution activities, inventory support, volunteer coordination, and maintaining compliance with safety, sanitation, and food handling standards.

This position is intentionally designed as a cross-functional role that supports both warehouse operations and volunteer engagement activities. The Warehouse Operations Specialist is expected to provide flexible support where needed to ensure efficient food distribution, exceptional volunteer experience, and seamless day-to-day operations. This role serves as a key contributor throughout warehouse operations, helping ensure food is distributed accurately and efficiently while supporting volunteers who make the work possible.

• Store, stage, pack, rotate, and restock food products according to food storage, sanitation, and safety guidelines.
• Keep pick locations full and organized by restacking, rearranging, and replenishing product as needed.
• Pull large delivery orders in priority order and verify order accuracy before distribution.
• Verify pick bins, support accurate inventory counts, and work with the Inventory team to research discrepancies, including zero-count items.
• Assist with product recalls, including processing recall items received from Feeding America and monitoring compliance requirements.
• Set up volunteer work areas and activities by placing food, boxes, supplies, and equipment in the appropriate locations.
• Check in volunteers, provide shift orientation and wrap‑up instructions, and deliver responsive customer service support throughout each shift.
• Train volunteers on assigned tasks, Food Bank of the Rockies' mission, safe work practices, and applicable packing and sanitation standards.
• Maintain a positive, organized, and engaging volunteer experience while reinforcing workplace safety, sanitation, and food handling expectations.
• Maintain safe, clean, and organized warehouse and volunteer work areas in accordance with Feeding America, American Institute of Baking (AIB), and Food Bank of the Rockies standards.
• Complete daily setup, housekeeping, end‑of‑shift breakdown, and close‑of‑business procedures, including securing operational areas.
• Collaborate across departments to support consistent procedures, operational efficiency, and a positive experience for volunteers, community partners, and team members.
• Participate in cross‑training and ongoing learning to strengthen operational versatility and provide coverage during staff absences, peak workloads, and changing operational needs.

The Warehouse Operations Specialist demonstrates the following core competencies in daily practice:

• Instills Trust:By consistently showing up on time, follow-through on commitments.

• Collaborates: Actively listens to supervisor, leads and other team members to maintain consistent standards.
• Customer-Centric Focus: Works to fulfill customer expectations both internally and externally in daily operational responsibilities.
• Ensures Accountability: Holds self and other team members accountable for daily operational tasks and ensuring safety compliance.

• Commitment to the mission of Food Bank of the Rockies and serving neighbors experiencing hunger with dignity and respect.
• Strong customer service, communication, and interpersonal skills
• Ability to build positive relationships with volunteers, community partners, and colleagues.
• Strong organizational, time management, problem‑solving, and critical‑thinking skills
• Ability to prioritize multiple responsibilities in a fast‑paced environment.
• Self‑motivated, adaptable, and…