Accounts Receivable Specialist

About the Role

We're looking for a detail-oriented Accounts Receivable Specialist to help keep our cash flow healthy and our customer accounts accurate. In this role, you'll own the invoicing, collections, and reconciliation processes that ensure the Company gets paid accurately and on time — while building positive, professional relationships with our customers along the way.

• Generate and issue accurate customer invoices in a timely manner, ensuring billing terms and details are correct.
• Apply incoming customer payments — checks, ACH, credit card, and wire — to the correct accounts and invoices.
• Monitor accounts receivable aging and proactively follow up on past-due balances.
• Reconcile customer accounts by verifying entries and comparing system reports to balances.
• Investigate and resolve billing discrepancies, short payments, and disputed charges in coordination with sales and operations.
• Issue credit memos and adjustments as needed, ensuring proper approval and documentation.
• Maintain accurate accounts receivable ledgers by verifying and posting account transactions.
• Communicate with customers regarding outstanding balances, payment terms, and account questions.
• Prepare and distribute aging reports and collections status updates to leadership.
• Maintain historical records by digitizing and organizing supporting documentation.
• Assist in streamlining and improving accounts receivable processes and internal controls.
• Perform other duties as assigned.

• A solid understanding of basic finance, accounting, and bookkeeping principles.
• Excellent organizational skills and attention to detail.
• Strong interpersonal and customer service skills, with the tact to handle collections conversations professionally.
• A high level of integrity and discretion when handling confidential financial information.
• Proficiency with Microsoft Office Suite or similar software.
• Strong mathematical and analytical skills.
• Comfort managing multiple accounts and deadlines simultaneously.

• High school diploma or equivalent required; college coursework a plus.
• 2+ years of accounts receivable or related accounting experience.
• Experience with accounting software and online payment platforms.
• Experience with Sage Intacct a plus.

• Primarily desk-based, with extended periods of computer work.
• Occasional lifting and moving of items up to 20 lbs.