Director, Global Medical Response; GMR Program

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Director, Global Medical Response (GMR) Program – Airbus Helicopters

Drive the strategic operation and sales growth of a major North American account. Lead a cross‑functional team, manage full P&L for support programs, and steer new aircraft sales. Serve as the executive‑level focal point for all business and logistical requirements to deliver world‑class support while expanding market share.

A suburb just outside the Dallas‑Fort Worth metropolitan area, home to Airbus Helicopters U.S. regional headquarters and more than 1,000 employees.

• Competitive base salary, incentive compensation, profit‑sharing schemes, retirement savings plan, ESOP participation.
• Paid time off, holidays, generous parental leave program.
• Comprehensive insurance coverage (medical, high‑deductible plans, prescription, dental, vision, life, disability, EAP, supplemental benefits).
• Unlimited access to >10,000 e‑learning courses, Leadership University, accelerated development programs, national and international mobility.

• Regular visits to Key Account headquarters and operational bases.
• Support market development and growth opportunities; increase Airbus Helicopters market share.
• Ensure successful aircraft demonstrations, generate key account opportunities and sales leads.
• Compile data for market analysis and forecast presentations.
• Prepare technical comparisons and strategies highlighting Airbus Helicopters operational advantages.
• Manage all key account sales, market analysis, and business development initiatives.
• Attend trade shows and exhibits; develop new business and public relations.
• Maintain knowledge of competitors’ products and sales activities.
• Act as primary interface with Programs and Customer Support to ensure delivery standards.
• Control operating expenses within company guidelines and annual objectives.

• Direct, monitor and guide management of financial and operational performance for support contract execution.
• Profit & loss responsibility for new Spares, HCare Parts by the Hour (PBH) programs and AHI MRO sales.
• Manage materials support and logistics, including forecasting and on‑time delivery.
• Guide the Customer Support Center ‘Command Center’ team to meet OTR5b, AOG metrics, reporting turnaround times.
• Track and influence costs for HCare PBH Program to meet profit objectives.
• Ensure effective training for IM tools; comply with local regulations.
• Develop logistics management strategies with DFW warehouse leadership.
• Oversee consignment locations and inventory management.
• Support purchasing capability and local expediting for AOG spot buys.
• Maintain local resource adequacy: recruiting, workload, capacity balancing.
• Define training needs for key account support and sales teams.

• Develop and deploy support strategies to improve fleet availability.
• Measure fleet activity data aligned with customer metrics.
• Collect and report direct maintenance cost data; recommend actions to increase availability and reduce cost.
• Manage material support and logistics plans for right parts at right location.
• Lead Customer Support Manager to ensure spares availability and fleet activity metrics.
• Co‑operate with Sr. Director, Technical Support for in‑house and technical support.
• Guide the Customer Support Representative team in order management of spares and repairs.
• Coordinate functional organizations to deliver customer support requirements per contract.
• Maintain operating budget (OPEX) and meet KPIs.

• Lead cross‑functional teams to exceed customer expectations.
• Execute HR processes in cooperation with HR Department.
• Coach team members on professional…