Quality and Innovation Coordinator

Overview

Date:
Feb 20, 2026

Location:

GRAND PRAIRIE, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Job Details

• Functional Title: Quality and Innovation Coordinator
• Job Title: Management Analyst IV
• Agency: Health & Human Services Commission
• Department: P&Q AC Office
• Posting Number: 13849
• Closing Date: 08/21/2026
• Posting Audience: Internal and External
• Occupational Category: Business and Financial Operations
• Salary Range: $5,797.66 - $8,000.00
• Pay Frequency: Monthly
• Salary Group: TEXAS-B-25
• Shift: Day
• Telework: Eligible for Telework
• Travel: Up to 20%
• Regular/Temporary: Regular
• Full Time/Part Time: Full time
• FLSA: Exempt

Facility Location: GRAND PRAIRIE

Job Location Address: 801 S STATE HIGHWAY 161

Other Locations

Brief Job Description

The Management Analyst IV position is selected by and reports to the Director of Policy and Strategy under the Associate Commissioner (AC) of Policy and Quality within Access and Eligibility Services (AES). The Quality & Innovation Coordinator serves as a central coordination point between Quality Management, Program Policy, and Field Policy within Policy and Quality. This position ensures policy-related Quality Control findings are translated into structured policy initiatives, assigned to the appropriate teams, tracked through resolution, and reported in alignment with Quality Management expectations.

In addition, the position leads hands-on continuous improvement and innovation efforts to improve policy clarity, internal processes, and cross-team coordination. The role serves as a project owner for assigned initiatives and has authority to coordinate participation and drive projects to completion. This position does not supervise staff.

Applicants selected for hire will be required to pass background and other due diligence checks.

Essential Job Functions (EJFs)

• Coordinates policy-related Quality Control findings and ensures findings are addressed in policy, assigning to the appropriate Program Policy team while maintaining structured tracking through resolution. (30%)
• Leads continuous improvement and innovation projects from concept through implementation, including development of project plans, milestones, and measurable outcomes. (30%)
• Facilitates structured meetings, root-cause discussions, and cross-functional work sessions involving Quality Management, Program Policy teams, Field Policy, and the Policy Implementation Team. (15%)
• Develops and maintains tracking and reporting mechanisms to monitor progress of QC-driven initiatives and provides structured updates to division leadership and Quality Management. (10%)
• Serves as project owner for assigned initiatives, making project-level decisions within scope, coordinating cross-team participation, and ensuring timely movement toward completion. (10%)
• Supports change management efforts related to policy or process improvements to promote understanding and adoption across impacted teams. (5%)

Knowledge Of

• Knowledge,
  
  Skills and Abilities
  
  (KSAs):

• Texas HHSC eligibility programs (SNAP, TANF, Medicaid/CHIP, MEPD).
• Quality Control processes and Quality Management reporting requirements.
• Policy development and handbook revision processes.
• Project management principles and practices.
• Process improvement and change management methodologies.

Skill In

• Coordinating cross-functional initiatives without direct supervisory authority.
• Translating quality findings into actionable policy initiatives.
• Developing tracking tools, dashboards, and structured reports.
• Organizing and managing multiple concurrent projects.
• Facilitating structured meetings and problem-solving sessions.
• Communicating clearly in both written and verbal formats.

Ability To

• Serve as project owner and make project-level decisions within defined scope.
• Ensure accountability and follow-through across multiple teams.
• Independently initiate and lead improvement efforts.
• Bring appropriate subject matter experts into projects as needed.
• Manage competing priorities and ambiguity.
• Build collaborative working relationships across divisions.
• Maintain attention to detail in documentation and reporting.

Registrations, Licensure Requirements Or Certifications
N/A

Initial Screening Criteria

Graduation from an accredited four year college or university with major coursework in operations, business, political science, management, public policy, social work, public health, or a related field preferred; relevant work experience may substitute for education on a year-for-year basis.

• At least two years of experience coordinating projects or initiatives…