Planning & Scheduling Inbound Administrator

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Richemont Regional Distribution Center | Grand Prairie, TX

The inbound administrator will work closely with inbound and imports teams, overseeing and optimizing the daily operations within our luxury retail distribution center. This role ensures the efficient and accurate processing of high-value goods while maintaining the highest standards of quality, security, and cost efficiency. Effective communication with internal teams and external stakeholders, including our prestigious brands/Maisons, is critical.

• Inbound Management:
  Monitor dispatch and distribute IDNs for the receiving team to process in order to achieve KPIs. Forecast and track Pre-Alerts through the EXPO website and track shipments via Fed Ex, UPS, and DHL.
• Create IDNs for domestic and strap shipments.
• Inbound Monitoring:
  Daily review of incoming shipments to completion utilizing various reports (Goods In Transit report, Unloading report, etc.) and follow-up on stagnant inbound deliveries in collaboration with the Imports team.
• Claim Intake and Review:
  Efficiently and accurately process claims submitted from inbound discrepancies, investigate claim details, submit claims through vendor and local tools, and follow up with Maisons and suppliers to resolve open claims. Maintain and report on virtual claim bins (0005 & I999).
• Reporting and Analysis:
  Prepare reports on claim activity, incoming volumes, IDN completion status, and trends. Ensure monitoring, reporting, and updates confirm inbound activities comply with Group policies.
• Communication &
  
  Collaboration:
  
  Responsible for communicating with the Imports Team and Maisons on any issues that arise with shipments.
• Safety & Housekeeping:
  Maintain a safe and clean work environment and adhere to safety protocols.
• System & Project Participation:
  Participate in SAP/EWM system checks and business development projects.
• Cross-Functional Support:
  Cross-train with outbound planners to back up as needed.
• Problem Solving & Decision Making:
  Proactively resolve issues, make data-driven decisions, and escalate complex problems.

• High school diploma or equivalent required.
• 2-3 years of experience in operations or a similar environment.
• Strong knowledge of distribution center operations, including receiving, storage, picking, packing, and shipping.
• Understanding of logistics processes (Inbound, Outbound, Returns, Inventory, Planning, Scheduling, etc.) is a plus.
• Experience with Warehouse Management systems; SAP required.
• Intermediate knowledge of Microsoft Office applications (Excel, Word, PowerPoint, etc.).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to thrive in a fast-paced, demanding environment.
• Strong attention to detail and commitment to quality.
• Continuous improvement mindset, open to learning and finding new and innovative solutions.
• Flexibility to adapt quickly to changing circumstances.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions, including life insurance, disability benefits, and 401(k) with employer match.

Understanding the importance of wellness and work‑life balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!