HVAC Contractor Training Program Manager

Overview

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply
. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people.
Johnstone is growing, and so can you.

• Partner with individual store teams to identify barriers to university utilization. Co-develop store level activation plans.
• Evaluate training program effectiveness and results through follow-up surveys, outreach and measuring business outcomes.
• Build a community of partners, suppliers, store leadership and contractors and facilitate sharing of training best practices.
• Travel to stores and trade events for in-person training walk throughs, promotional launches, and contractor-facing events.
• Act as a trusted field resource that stores can work with to position new courses, advertise, and troubleshoot a program design. Provide tool kits and in-store university materials for store use with minimal lift.
• Utilize monthly/weekly scorecards and dashboards to track sales and promotions by store and region.
• Guide store Power Users in development of customized training tracks and learning plans for contractors and coordinate with eLearning team to assist with university setup.

• Perform training need assessments, recommend new solutions, and training curriculum plans for contractor jobs
• Maintain and promote contractor training best practices, including positioning for customer acquisition & growth, store training profitability, training facilities/equipment, trainer competencies / hiring / onboarding, curriculum & programs, training materials, promotion, and safety & compliance vendors.
• Reach outside the HVAC industry, as needed, for training best practices to meet HVAC-R industry challenges
• Partner with stakeholders to identify and refine relevant & profitable contractor training opportunities and address pain points. Establish a voice of the customer process for feedback directly from contractors.
• Crowd-source and curate new contractor training content. Provide customer support, and infrastructure for our stores to develop, house and sell contractor training content.
• Work closely with Content development team for design and acquisition of new training content. Identify gaps and recommend new content or vendor partnership to fill them.

• Design and execute effective campaigns, advertising, outreach and promotions that drive contractor enrollment and course completion.
• Manage national programs with contractor training licensures (i.e. NATE, State CE etc.), trade schools, suppliers and other resource providers in support & promotion of Johnstone contractor training programs
• Partner with Marketing, Sales and Product Teams to align with their strategic map for promotion, supplier focus and shared materials.
• Collaborate with corporate marketing and external suppliers to support branding, marketing, and communications for all contractor related content.
• Present or support training program topics at Johnstone Annual Meetings, trade events, and training seminars

• Create business case, plan, and manage projects assigned
• Develop and manage project budgets;
  Create and deliver project status updates (written and oral) ;
  Perform risk assessments and recommend alternatives
• Document and communicate results;
  Ensure timely and complete communication to all stakeholders
• Work as an effective partner with other university team members.

Perform other tasks as assigned by Supervisor. Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Education/

Experience:

Bachelor's degree or equivalent combination of education and experience.

Five or more years of experience in HVAC, contractor development, training, learning programs, distribution, manufacturer rep programs, or a related field. Experience developing marketing campaigns, training resources, content, communications, and customer engagement programs preferred.

Job-Specific Knowledge, Skills, and Abilities:

• Problem-solving
  • Advanced critical thinking skills; self-directed, collaborative, comfortable building programs with ambiguity
  • Ability to…