Commercial & Business Operations Analyst

Summary

Reporting to the Commercial & Business Operations Manager, the Commercial & Business Operations Analyst is responsible for supporting customer satisfaction across North American Operators, while also supporting Customer Support Managers with standard and non-standard business cases, complex offers, and the organization, structure, and processes of the Civil & Government front offices.

This role requires close collaboration with Account Managers and Representatives, as well as a strong understanding of commercial policies and the various internal stakeholders supporting the front offices, including Production, Finance, Logistics, Corporate Business Partners, and Business Developers.

The Commercial & Business Operations Analyst is part of a dedicated team committed to delivering the highest level of customer satisfaction and operational excellence.

• Customer Experience
  • Serve as the primary point of contact for Customer Satisfaction for North America, collaborating closely with the Corporate CSAT team on ongoing initiatives, topics, and projects.
  • Manage CSAT analysis, reporting, and results for North America
  • Review all CRM reports and coordinate appropriate actions among key stakeholders across the organization
  • Review existing Customer Satisfaction processes and implement improvements to enhance efficiency
• Commercial
  • Build and support alongside the different Key Account Managers, Business Cases internally and with Corporate in France to support Contracts
  • Coordinate and support the Key Account Managers portfolio in terms of Contract renewal, amendments and ensure various commercial & legal policies are addressed and/or addressed using Offer & Contract review forms and risk matrix mitigation
• Operations
  • Serve as the CRM FLY Key User, providing support to local US team for training, offer management, troubleshooting, and requests as needed
  • Coordinate commercial aspects of the MRO operations in terms of priorities and deliveries i.a.w. applicable incoterm
  • In charge of the various presentation and data reporting of the Key Accounts to different layers of management in the US and to Corporate
  • Main interface with the Corporate Business Partner, coordinate the actions within the Customer Support team to ensure balance workload between the functions and teams
• Finance
  • Assist the Commercial & Business Operations Manager in the Financial Weekly Reporting with local Finance and Corporate Business Management Team
  • Participate in the development of the Mid Term Plan and 5 Year Plan, Budget, Regional Territory forecast data extract, compilation, analysis and comments.
  • Coordinate Financial agenda to support the Annual Contract Performance Review Requirements:

• BS Degree in Business, Finance, or Technical / Advance Analytics Desirable
• +3 years' experience in the Aerospace or other high-tech Industry - vertical lift Desirable
• Ability to communicate effectively and efficiently using both verbal and written techniques
• Excellent analytical skills
• Highly detailed focus
• Independent
• Excellent customer relationship and communication skills
• Training in Six Sigma or Process Excellence preferred
• Broad knowledge of Aerospace products and services desirable

• Office

  While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.

  The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

  The noise level in the work environment is usually quiet.

• Travel

  Approximately 10% Domestic and International.

  Responsible for developing, maintaining, and tracking a travel budget relative to the territory assigned.

• This position description is not considered all-inclusive and SafranHE USA has the authority to add or delete responsibilities and obligations as necessary to ensure customer satisfaction
• The Commercial & Business Operations Representative will have a fiduciary responsibility to manage company funds appropriately while traveling on company business.