Business Operations Analyst

Published 09.11.2026 Company :
Safran Helicopter Engines Job field :
Customer services and support Location :
Grand Prairie , Texas , United States Contract type :
Permanent Contract duration :
Full-time Required degree :
Bachelor's Degree Required experience :
More than 3 years Professional status :
Employees / Staff Salary range : tbd ITAR : ITAR Controlled position

Published 09.11.2026

Job Description

Summary:

Reporting to the Commercial & Business Operations Manager, the Business Operations Analyst is responsible for supporting the Customer Support organization, providing critical support across commercial, operational, and financial activities to drive business growth, and operational efficiency. Acting as a central liaison between Customer Support Managers, Finance, Production, and Corporate teams, this role ensures alignment of business objectives, contractual compliance, operational priorities, and financial performance.

The position plays a key role in supporting contract negotiations and renewals, supporting business cases, conducting commercial and financial analyses, managing risks and opportunities, and ensuring adherence to corporate policies and procedures.

Job Duties:

• Commercial:o Support business cases in collaboration with Customer Support Managers and Corporate teams to support contract negotiations, strategic initiatives, and business growth opportunities.o Ensure compliance with commercial and corporate policies through proper completion of Offer Review Forms, Contract Review Forms, and risk mitigation documentation.o Support proposal development, commercial evaluations, and business opportunity assessments.o Supports the contract review processes and ensure risks and opportunities are appropriately identified, documented, and managed.o

Support key account growth strategies by providing commercial analysis and decision support data.
• Operations:o Serve as the CRM FLY Key User, providing training, system guidance, offer management support, troubleshooting for the North American team and collaborate with the Corporate Support Team to drive system improvements.o Assist the Customer Support Managers with Offer and Contract management and new account creations in CRM FLY.o Coordinate commercial aspects of the MRO operations in terms of priorities and deliveries.o

Collaborate with the Information Systems Analyst to review and enhance monthly reporting and dashboards, supporting continuous improvement initiatives.
• Finance:o Coordinate the financial planning schedule and supporting activities for Annual Contract Performance Reviews, ensuring timely preparation of financial analyses and customer performance metrics.o Conduct revenue, profitability, and trend analyses to support strategic decision-making, business growth initiatives, forecasting activities, and customer account management.o Ensure compliance with commercial policies and business processes through effective system administration, data integrity management, and process governance.o

Manage the Astro credit request system, ensuring timely reviews, approvals, and tracking of customer credit activities.o Monitor pending invoicing activity to ensure timely and accurate completion throughout the end-to-end invoicing process.

Job Requirements Requirements:
• BS Degree in Business Management or Finance• +3 years' experience in the Aerospace or other high-tech Industry – vertical lift Desirable
• Ability to communicate effectively and efficiently using both verbal and written techniques
• Excellent analytical skills
• Advanced Excel skills and PBI preferred
• Highly detailed focus
• Independent• Training in Six Sigma or Process Excellence preferred

Physical Requirements:

Office:
• While performing the duties of this Job, the…