Commercial & Business Operations Analyst

Commercial & Business Operations Analyst

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Helicopter Engines is the world leader in helicopter engines and the only manufacturer exclusively specialized in this market. Operating worldwide, the company employs 6,100 people, serves more than 2,500 customers across 155 countries, and has over 21,500 engines in service.

Programs / Customer Relations

Customer services and support - Customer support & services training

Commercial & Business Operations Analyst

Permanent

Employees / Staff

Full-time

Summary:

Reporting to the Commercial & Business Operations Manager, the Commercial & Business Operations Analyst is responsible for supporting customer satisfaction across North American Operators, while also supporting Customer Support Managers with standard and non-standard business cases, complex offers, and the organization, structure, and processes of the Civil & Government front offices.

This role requires close collaboration with Account Managers and Representatives, as well as a strong understanding of commercial policies and the various internal stakeholders supporting the front offices, including Production, Finance, Logistics, Corporate Business Partners, and Business Developers.

The Commercial & Business Operations Analyst is part of a dedicated team committed to delivering the highest level of customer satisfaction and operational excellence.

• o Serve as the primary point of contact for Customer Satisfaction for North America, collaborating closely with the Corporate CSAT team on ongoing initiatives, topics, and projects.
• o Manage CSAT analysis, reporting, and results for North America
• o Review all CRM reports and coordinate appropriate actions among key stakeholders across the organization
• o Review existing Customer Satisfaction processes and implement improvements to enhance efficiency

• o Build and support alongside the different Key Account Managers, Business Cases internally and with Corporate in France to support Contracts
• o Coordinate and support the Key Account Managers portfolio in terms of Contract renewal, amendments and ensure various commercial & legal policies are addressed and/or addressed using Offer & Contract review forms and risk matrix mitigation

• o Serve as the CRM FLY Key User, providing support to local US team for training, offer management, troubleshooting, and requests as needed
• o Coordinate commercial aspects of the MRO operations in terms of priorities and deliveries i.a.w. applicable incoterm
• o In charge of the various presentation and data reporting of the Key Accounts to different layers of management in the US and to Corporate
• o Main interface with the Corporate Business Partner, coordinate the actions within the Customer Support team to ensure balance workload between the functions and teams

• o Assist the Commercial & Business Operations Manager in the Financial Weekly Reporting with local Finance and Corporate…