Business Operations Analyst

Business Operations Analyst Job details General information Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

Safran Helicopter Engines is the world leader in helicopter engines and the only manufacturer exclusively specialized in this market. Operating worldwide, the company employs 6,100 people, serves more than 2,500 customers across 155 countries, and has over 21,500 engines in service.

Programs / Customer Relations

Customer services and support - Customer support & services training

Business Operations Analyst

Permanent

Employees / Staff

Full-time

Summary:

Reporting to the Commercial & Business Operations Manager, the Business Operations Analyst is responsible for supporting the Customer Support organization, providing critical support across commercial, operational, and financial activities to drive business growth, and operational efficiency. Acting as a central liaison between Customer Support Managers, Finance, Production, and Corporate teams, this role ensures alignment of business objectives, contractual compliance, operational priorities, and financial performance.

The position plays a key role in supporting contract negotiations and renewals, supporting business cases, conducting commercial and financial analyses, managing risks and opportunities, and ensuring adherence to corporate policies and procedures.

• Commercial:
  • o Support business cases in collaboration with Customer Support Managers and Corporate teams to support contract negotiations, strategic initiatives, and business growth opportunities.
  • o Ensure compliance with commercial and corporate policies through proper completion of Offer Review Forms, Contract Review Forms, and risk mitigation documentation.
  • o Support proposal development, commercial evaluations, and business opportunity assessments.
  • o Supports the contract review processes and ensure risks and opportunities are appropriately identified, documented, and managed.
  • o Support key account growth strategies by providing commercial analysis and decision support data.
• Operations:
  • o Serve as the CRM FLY Key User, providing training, system guidance, offer management support, troubleshooting for the North American team and collaborate with the Corporate Support Team to drive system improvements.
  • o Assist the Customer Support Managers with Offer and Contract management and new account creations in CRM FLY.
  • o Coordinate commercial aspects of the MRO operations in terms of priorities and deliveries.
  • o Collaborate with the Information Systems Analyst to review and enhance monthly reporting and dashboards, supporting continuous improvement initiatives.
• Finance:
  • o Coordinate the financial planning schedule and supporting activities for Annual Contract Performance Reviews, ensuring timely preparation of financial analyses and customer performance metrics.
  • o Conduct revenue, profitability, and trend analyses to support strategic decision-making, business growth initiatives, forecasting activities, and customer account management.
  • o Ensure compliance with commercial…