Senior Business Process Reengineering Lead

Overview

The Senior Business Process Reengineering Lead serves as the senior reengineering specialist for Phoenix Team's Department of the Interior modernization program. This is a hands‑on discovery and transformation role for someone who can enter a complex environment, understand how work operates today, and turn that understanding into practical future-state processes and requirements for automation, data, low‑code, and AI‑enabled solutions.

The role leads cross-office discovery, establishes process and documentation standards, and helps organize a broad modernization portfolio while remaining directly involved in analysis, workshops, process design, pilots, and client‑ready deliverables.

Key Functions

• Lead discovery interviews and workshops across programs, offices, and bureaus; map end‑to‑end current‑state workflows and identify root causes of delays, handoff failures, duplicate work, and manual controls.
• Use Python and SQL to analyze process data, establish performance baselines, investigate bottlenecks, and validate whether redesigned workflows improve results.
• Design future‑state workflows that simplify work, streamline approvals, clarify roles, reduce manual effort, and create a sound process foundation before technology is introduced.
• Identify dependencies, integration points, data needs, operational constraints, and opportunities for automation, digital forms, Power Platform, and AI‑enabled capabilities; translate findings into actionable requirements and recommendations.
• Develop and review SOPs, workflow diagrams, RACI matrices, templates, job aids, and other implementation materials that support consistent execution and adoption.
• Lead pilots and process validation, use measures such as cycle time, error frequency, workload, and user feedback to assess results, and refine the redesigned process based on evidence.
• Provide day‑to‑day direction and quality review for analysts while partnering closely with the Program Manager, Lead Business Analyst, solution‑design staff, and technical team.

Minimum Qualifications

• Bachelor's degree and 8+ years of relevant experience in business process reengineering, process improvement, management consulting, or related transformation work.
• Hands‑on proficiency in Python for data preparation and analysis, and SQL for querying, joining, and validating data to support process diagnosis and redesign.
• Demonstrated experience leading large‑scale process or operating‑model transformation that spans multiple functions, systems, integration points, or stakeholder groups.
• Hands‑on experience leading discovery workshops and producing current‑state and future‑state process designs, including root‑cause analysis and implementation‑ready documentation.
• Experience translating process findings into requirements and recommendations for technology‑enabled change while remaining personally involved in analysis and deliverables.
• Must be able to successfully complete the background investigation, suitability, credentialing, and system‑access requirements applicable to a Moderate Risk Public Trust position.

Preferred Qualifications or Skills

• Experience leading enterprise transformation for a federal department or agency.
• Management consulting, federal advisory, or professional‑services experience in ambiguous, high‑change environments.
• Hands‑on use of generative AI or LLM tools to support research, analysis, workflow redesign, prototyping, or process improvement.
• Familiarity with Microsoft Power Platform, Microsoft 365/SharePoint, data and API concepts, or other technologies used to modernize manual workflows.
• Lean Six Sigma or comparable process‑improvement training or certification.

Position Details

• Employment type:
  
  Full-Time, W2.
• Location:
  
  Primarily remote within the U.S.;…