Retail Program Specialist
Listed on 2026-10-04
-
Business
Operations Management, Business Administration
Posting 21910
-Posted
10/01/2026
- Dept of State Health Services
- Food & Drug
- Life, Physical, and Social Science
- Eligible for Telework
- Other Locations (1) -b. $3000 - $4999 per month
DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas . If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.
Employee Benefits:DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page .
Functional
Title:
Retail Program Specialist
Job Title:
Program Specialist IV
Agency: Dept of State Health Services
Department: Food & Drug
Posting Number: 21910
Closing Date: 10/15/2026
Posting Audience: Internal and External
Occupational Category: Life, Physical, and Social Science
Salary Range: $4,263.16 - $6,779.25
Pay Frequency: Monthly
Salary Group: TEXAS-B-20
Shift: Day
Additional Shift: None
Telework: Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility
Location:
Job Location City: Austin
Job Location Address: 1100 W 49TH ST (RDM)
Other Locations: Austin
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS
Job Description:
Working under the limited supervision of the Retail Operations Branch manager, with moderate autonomy for the use of personal initiative and independent professional judgment. Monitors inspection assignments, operational and compliance reports, contractual partner performance reports, and contract invoices for accurate billing and recommend policy revisions and contract adjustments to the manager for approval. Evaluates annual contract renewals and make recommendations to the manager to ensure cost coverage of estimated yearly inspection and operation expenses.
Communicates independently with contracted agencies, Consumer Protection Division food and drug programs, external stakeholders, DSHS Finance, and DSHS Contract Management when discrepancies or issues arise. Coordinates inspection assignments between Retail Operations, Retail Inspections, and contracted agencies, and customer service responses for Retail Operations to public stakeholders. Coordinates with Manufactured & Retail Food Unit inspection branches, external stakeholders and contracted agencies to assign complaints and inspection assignments independently and track retail and mobile food complaints.
Develops a moderate working knowledge of the required program documentation and the corresponding contracts as well as the workflow of the program's functions and the databases utilized for record retention and reporting. Provides daily technical assistance and support to contracted agency field staff and assists in the retail and mobile food vendor training programs. Provide advice and counsel to Retail Operations manager to ensure new and amended rules are approved and disseminated to the Division, the public, and the retail and mobile food vendor industries.
Monitor and review compliance with program policies and procedures, statutes, and rules for the Retail Operations Branch. Perform routine quality control of data entry work utilizing the Regulatory Automated System (RAS) and VERSA for recording compliance, inspection, and regulatory activities under the authority of Retail Operations Branch. Coordinates programming and network modifications with IT and RAS staff to maintain data entry systems.
Provide information to customers and stakeholders, including responding to open records requests. Coordinates with the administrative program staff for communications, data entry, filing, and supplies requests. Analyzes and streamline processes for improved workflow. Collaborate with retail program staff in determining trends in inspections and contractual agreements and implement improvements to resolve technical and logistical problems for DSHS and collaborative agreement partners.
Reviews retail program area functions and operations, identify areas needing change or revision, and develop plans to improve retail program operations or to address areas of concern. Recommends and coordinates activities, trainings, and resources, to produce a more effective…
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