Customer Service Representative

Role and Responsibilities

* Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc.).

* Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.

* Respond to customer requests for information concerning order tracking, order expediting and product availability.

* Perform order entry at both sales invoicing level and request for products from supply plants.

* Notify customers of potential back orders, credit issues, order availability and any other information regarding orders.

* Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.

* Process all necessary paperwork for the daily operation of the sales center as required.

* Delivery responsibilities as required. Including driver qualified (valid license).

* Assist in unloading and loading vendor and customer vehicles.

* Monitor completion of daily customer LTL shipment including UPS.

* Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.

* Other duties as assigned.

Qualifications

* 1-3 years Customer Service experience, door industry preferred.

* Attention to detail and problem solving.

* Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.

* Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.

* Basic math skills required.

* Willingness to learn product and processes.

Education

* High School Diploma or GED

Physical /

Work Environment Requirements

* Ability to stand for long periods of time in a non-climate-controlled environment.

* Ability to lift up to 50 pounds.