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Customer Service and Parts Support Representative
Job in
Grand Prairie, Dallas County, Texas, 75051, USA
Listed on 2026-03-04
Listing for:
Pellerin Laundry Machinery Sales Company, Inc
Full Time
position Listed on 2026-03-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support
Job Description & How to Apply Below
Position Details:
Pellerin is a commercial laundry equipment sales and service company, and we are looking for a new Customer Service and Parts Support Representative for our Grand Prairie Texas office. We sell and service commercial laundry equipment to the hospitality and healthcare markets.
Basic Duties Include:
- Answer incoming phone calls from customers requesting parts or service.
- Process customers parts orders and quotes in the computer using Net Suite.
- Serve as the primary contact for customer service concerns or requests of incoming parts to include creating service calls, collecting payments from customers, performing supplementary parts orders, and creating new parts in Net Suite.
- Ability to solve customer service needs in a timely fashion.
- Calling and scheduling preventative maintenance services for customers.
- Dispatching technicians to service calls as needed.
- Package small parts and make UPS shipping tags as needed.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8.5 hour shift
- Monday to Friday
- Customer Service or Service Writer Background: 1+ years (Required)
- Strong attention to detail (Preferred)
- Experience with ERP (Enterprise Resource Planning) Systems (Net Suite Preferred)
- Parts manuals and high volume service environment (Preferred not required)
Work Location: One location
Work Remotely: No
Work Location: In person
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