Rep., Client Services; CPD

Location:

2230 N Highway 360, Grand Prairie, TX, United States

Date Posted:
Apr 1, 2026 | Requisition Number: 101527

The primary role of the Client Services Representative (CSR) is to deliver superior customer service across all interactions, including order entry, bid processing, product and service information dissemination, outbound sales and service follow‑up, and resolution of general customer issues. The CSR acts as a liaison between external customers and internal teams, identifies opportunities for added business, and compiles customer data for future engagement.

• Provide exceptional customer service and support in all customer-facing interactions.
• Process orders and bids accurately and efficiently.
• Disseminate product and service information to customers.
• Conduct outbound sales and service follow‑up communications.
• Resolve general customer issues and requests and identify potential add‑on business opportunities.
• Gather and compile customer database and follow‑up information.

• Associate’s degree or equivalent experience.
• Minimum 1‑2 years of relevant customer service experience.
• Strong teamwork, judgment, and organizational skills.
• Ability to plan, prioritize, and implement detailed instructions efficiently.
• Effective listening and communication skills to analyze customer and employee needs.
• Detail‑oriented, capable of multitasking and processing paperwork in a fast‑paced environment.

• Salary range: $15.20/hour to $25.84/hour (subject to state and local minimum wage compliance).
• 401(k) with employer match and Roth savings plan.
• Medical and prescription drug insurance, vision insurance, and flu shots.
• Employee Assistance Program (EAP) and support programs.
• Flexible work schedules, paid holidays, and paid time off (up to 128 hours for full‑time associates in first year, 24 hours for part‑time).
• Paid parental bonding, adoption reimbursement, fertility treatment discounts.
• Short & long‑term disability, accidental death & dismemberment, life insurance.
• Discount center and Daily Pay pay schedule options.

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, ancestry, national origin, citizenship, marital status, age, disability, medical condition, genetic information, military and veteran status, sexual orientation, or any other characteristic protected by law.

We will consider qualified applicants with arrest and conviction records.