Member Specialist

Position Summary

Esteemed Sam's Club associate assisting members by providing exceptional service, operating front-end equipment, and ensuring a safe, organized shopping environment.

• Provide member service, maintain checkout area, and resolve member issues and concerns.
• Promote Sam's Club products and services, and guide members regarding self‑service technology.
• Process member purchases, including payments, returns, refunds, and exchanges in accordance with company policies.
• Adhere to safety standards, conduct safety sweeps, and report unsafe situations to management.
• Manage entrance and exit areas, verify membership cards, identify member needs, and assist with purchasing decisions.
• Arrange and organize merchandise, zone the area, and identify shrink and damages.
• Maintain documentation, logs, and required paperwork; execute emergency response procedures.
• Participate in training of new Member Frontline Services associates and deliver new program rollout training.
• Collaborate with managers, co‑workers, and customers to prioritize tasks, communicate progress, and recommend improvement opportunities.
• Support a culture of integrity, teamwork, and excellence by sharing knowledge, mentoring others, and acting with humility and transparency.

• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption, and surrogacy expense reimbursement.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees for a range of degrees and certificates.

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Retail experience, including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.

2325 W HWY I 20, GRAND PRAIRIE, TX 75052‑3927, United States of America

The hourly wage range for this position is $17.00 to $25.00.*

* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

• Complementary Sam’s Club Membership, offering exclusive pricing, savings events, and a 10% discount on fresh fruits and veggies.
• Live Better U – 100% covered tuition and books for over 60 programs.
• Clear Pathways – in‑house training programs and community‑based opportunities.
• 401(k) matching and stock purchase plans.
• Paid time off for vacation, sick leave, holidays, parental leave, and more.
• Medical, dental, vision, and wellness programs for employees and their families.
• Access to mental health resources and assistance programs.
• Training, leadership programs, and clear paths to advancement.

At Sam’s Club, we foster a culture of teamwork, growth, and innovation. Associates are empowered to take initiative, solve problems, and contribute to a shared mission of delivering exceptional service and value to our members. We believe in supporting each other like family, creating an environment where everyone’s voice is heard and respected.

Collaboration is at the core of everything we do. Whether working together in the club or brainstorming new ideas in the corporate office, we’re committed to your development, offering continuous learning opportunities and celebrating the unique skills each associate brings. Your work makes an impact every day at Sam’s Club.