Service Supervisor

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.

This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

The Service Supervisor is responsible for supporting front-end store operations and ensuring an exceptional customer experience. This position provides leadership to customer service, cashier, and front-end associates while helping maintain efficient store operations, service standards, cash-handling accuracy, and regulatory compliance. The Service Supervisor serves as a key resource for associates and customers and helps promote a clean, safe, and welcoming shopping environment.

• Deliver outstanding customer service and lead by example.
• Assist customers with questions, concerns, refunds, exchanges, and special requests.
• Resolve customer issues promptly and professionally.
• Promote a customer-first culture focused on satisfaction and loyalty.
• Support store initiatives that enhance the customer experience.

• Assist in coordinating daily front-end activities, including checkout lanes, self-checkout, and service desk operations.
• Monitor customer traffic and deploy associates effectively to maintain service levels.
• Support efficient checkout operations and minimize customer wait times.
• Ensure front-end areas remain clean, organized, and properly maintained.
• Assist with opening, closing, and operational procedures as assigned.

• Support accurate cash-handling and register accountability procedures.
• Assist with till counts, cash pickups, audits, and balancing activities.
• Ensure compliance with company cash-control policies and operational procedures.
• Maintain awareness of loss prevention and fraud prevention practices.
• Help ensure operational compliance with company and regulatory requirements.

• Provide direction, coaching, and support to front-end associates.
• Assist with training new associates on customer service standards and operational procedures.
• Promote teamwork, accountability, and a positive work environment.
• Monitor associate performance and provide constructive feedback.
• Serve as a leader on duty when assigned and support store-wide operations.

• Monitor front-end productivity and service performance.
• Support implementation of store programs, promotions, and operational initiatives.
• Assist in maintaining accurate signage, pricing, and presentation standards.
• Work collaboratively with department leaders to ensure a seamless customer experience.
• Help identify opportunities to improve operational efficiency.

• Support company safety programs and policies.
• Maintain a safe environment for customers and associates.
• Respond appropriately to customer and associate incidents.
• Ensure compliance with safety, security, and emergency procedures.
• Report operational or safety concerns to store leadership.

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or front-end experience preferred.
• Leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Cash-handling and problem-solving experience preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

• Ability to stand and…